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LogicGate is the leading AI-powered GRC (Governance, Risk, and Compliance) platform for enterprises, helping organizations limit surprises, strengthen resilience, and confidently quantify business impact. The GRC market is rapidly expanding, projected to reach $104.5 billion by 2031.
As Senior Technical Account Manager for EMEA, you will be the primary technical advisor, platform architect, and strategic partner for LogicGate's enterprise accounts across Europe, Middle East, and Africa. Operating in a highly consultative capacity, you will map client business processes to Risk Cloud®, drive adoption, identify expansion pathways, and mitigate churn risks. You will work autonomously on your portfolio with the expertise to handle complex technical needs while serving as a trusted GRC advisor. As the most senior individual contributor in the EMEA TAM organization, you will informally mentor the broader team on advanced platform architectures and regulatory advisory.
Key responsibilities include:
- Serve as the hands-on platform architect and primary technical contact for assigned accounts, building relationships with enterprise stakeholders, guiding GRC programme maturity, and independently configuring custom workflows and data architectures.
- Maintain a rigorous single source of truth for portfolio health using Mutual Success Plans (MSPs) and CRM tracking, delivering post-meeting recaps, technical next steps, and milestone tracking.
- Forecast renewal health and churn risk 2–3 quarters in advance, executing proactive retention strategies while navigating delivery and platform risks with integrity.
- Educate and guide enterprise risk teams on leveraging Risk Cloud's generative AI capabilities and automation engines to reduce administrative overhead.
- Apply deep GRC domain expertise to help European enterprise customers navigate compliance frameworks (GDPR, NIS2, DORA, ISO 27001, SOC 2) through platform capabilities.
- Partner with EMEA Sales and Solutions Engineering on expansion opportunities while mentoring junior team members on technical problem-solving and GRC advisory best practices.
Requirements:
- 5+ years of experience in technical account management, solutions consulting, or technical customer success.
- Exceptional verbal and written communication skills, with verified experience presenting technical platform solutions, roadmaps, and business impact directly to C-suite risk executives (CISOs, Chief Risk Officers).
- Direct prior experience working inside an enterprise SaaS, governance, risk, or compliance team.
- Active personal utilization of modern generative AI tools and LLMs to optimize workflows, ingest technical documentation, and coach team members on AI-driven efficiency.
- Based in and authorized to work in the UK. Demonstrated capability to communicate and collaborate seamlessly across distributed teams, with flexibility to travel for key team offsites, company events, and customer meetings.
Nice to have:
- Practical familiarity or specialized expertise in European regulatory directives (GDPR, DORA, NIS2).
- Advanced expertise configuring low-code/no-code SaaS platforms with a track record of solving multi-layered data structure and workflow challenges independently.
- Professional fluency in a second European language (German, French).
- Practical experience using enterprise account management tooling (Salesforce, Planhat, Gong, Slack).
