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ClickUp is seeking a Senior Technical Account Manager for Customer Success in the EMEA region. This is a strategic, customer-facing role that blends relationship management with deep platform expertise and technical enablement.
You will act as a trusted advisor and strategic partner to assigned enterprise customers, owning their long-term success, adoption, and measurable business outcomes. The role sits at the intersection of customer success, solution strategy, and technical enablement, requiring you to lead with a customer-first mindset while working cross-functionally with Sales, Product, and Support teams.
Key Responsibilities:
• New Customer Onboarding: Lead end-to-end implementation from discovery and solution design through training and go-live support. Translate functional and technical requirements into scalable ClickUp solutions including workflows, templates, hierarchies, and automations. Guide customers through foundational setup, integration, and enablement while promoting best practices and change management.
• Account Health Management: Monitor seat utilization, adoption trends, and stakeholder engagement. Build and execute adoption plans and account reviews. Identify risks early and develop recovery plans. Deliver ongoing change management and enablement to help customers mature with the platform.
• Workflow Mapping: Conduct Intake → Execution → Reporting (IER) cycles for key workflows. Lead discovery sessions to map current-state versus future-state processes. Recommend optimizations and create workflow templates for scaling across teams.
• AI Enablement & Agent Deployment: Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases. Partner with customers to define and deliver AI automations aligned with business KPIs. Provide technical training on AI and automation best practices, including prompt design, agent architecture, and scaling. Track AI usage and credit consumption against plan.
• Customer Success & Expansion: Serve as the technical partner to assigned accounts, connecting adoption to business value. Generate qualified leads through data-driven insights and AI usage analysis. Drive cross-functional alignment for renewals, expansions, and AI upsells.
• Cross-Functional Collaboration: Act as the voice of the customer, translating business objectives and pain points into actionable insights for Product, Engineering, and Support. Partner with account teams to maintain alignment between delivery and success.
Core Skills & Competencies Required:
• Technical Acumen: Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Ability to translate business needs into technical solutions.
• AI Expertise: Familiarity with generative AI concepts, prompt design, and automation frameworks. Skilled at identifying and scoping AI use cases and consumption plans.
• Consultative Discovery: Exceptional at workflow analysis, process design, and identifying friction points. Uses structured discovery to map customer needs into ClickUp solutions.
• Project and Program Management: Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plans.
• Data and Reporting: Comfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendations.
• Customer Engagement: Executive presence and strong communication skills. Builds trust at both C-level and operational levels through credibility and clarity.
• Account Ownership: Full accountability for assigned book of business—proactive, organized, and driven to achieve measurable outcomes.
• Collaboration and Influence: Works cross-functionally with account team, Product, and Sales to align on outcomes. Influences without authority through insight and results.
Note: ClickUp is an AI-native company and expects all team members to leverage AI daily. AI fluency is evaluated as part of the hiring process.
