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Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. The company is trusted by over 700 organizations worldwide, including 9 of the top 10 US banks, and is recognized as a Visionary in the 2025 Gartner Magic Quadrant for Business Orchestration and Automation Technologies.
As a Senior Technical Account Manager, you will serve as the primary technical contact and trusted advisor for designated enterprise customers, guiding them through all stages of their Camunda adoption journey. You will lead the creation and execution of tailored technical adoption plans designed to maximize business outcomes and ensure long-term success. Your responsibilities include delivering hands-on technical guidance and best practices to both business and technical stakeholders from onboarding through ongoing operations, identifying and removing execution risks through proactive platform and solution health checks, and facilitating escalation management while advocating for customer needs internally.
You will foster strong, collaborative relationships with cross-functional Camunda teams including Customer Success Managers, Consulting, Support, Product, Engineering, Sales, and Pre-Sales to drive measurable customer outcomes at scale. The role requires regular on-site time with accounts for key milestone interactions, with expectations of up to 50% travel during busy periods to deepen partnerships and accelerate strategic initiatives.
This is a fully remote, global position with a focus on the ANZ region. You will be part of a fast-growing Customer Success team at a company transforming into an AI-first organization built on its own platform.
REQUIREMENTS:
- Minimum 3 years of experience as a Technical Account Manager or directly comparable role in enterprise software
- Demonstrated technical expertise: hands-on experience with a high-level programming language (Java, C#, or Python) and relevant enterprise software frameworks
- Solid understanding of modern solution architectures and associated paradigms, including DevOps topics (especially Kubernetes)
- Proven track record of building trusted relationships and providing advisory services to both technical and business stakeholders; ability to synthesize and explain complex issues clearly to varied audiences
- Strategic problem-solving competencies with a collaborative, impact-driven mindset; comfortable tailoring approaches to unique customer situations
- Willingness and flexibility to spend time on-site with clients as account needs dictate (up to 50% during busy periods)
- Ability and/or willingness to use the Camunda product
NICE-TO-HAVES:
- Experience in enterprise automation, business process management, process orchestration, or robotic process automation
- Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA, etc.)
- Familiarity with Camunda products
