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Salary: AUD 195,000 - 245,500 / annual
Semgrep is a code security platform trusted by leading organizations including Vanta, Lyft, and Dropbox. The company is backed by top-tier VCs including Sequoia Capital, Menlo Ventures, and Felicis Ventures.
As Senior Technical Account Manager (APAC), you will be the primary point of contact for Semgrep's most strategic customers in the Asia-Pacific region. You will drive implementation and ongoing adoption of the Semgrep platform, ensuring customers realize maximum value from their investment.
Key responsibilities include:
- Conduct monthly check-ins with customers to understand successes and challenges
- Engage with technical stakeholders across customer organizations and internally at Semgrep
- Develop personalized success plans for each account to drive platform adoption and growth
- Partner with Sales to deliver executive business reviews to both technical practitioners and executive buyers
- Collaborate with Support to resolve technical issues and with Product to advocate for feature requests
- Represent the customer voice in product roadmap discussions
- De-escalate urgent situations that pose churn risk
- Contribute to documentation and best practices to improve customer outcomes
- Work cross-functionally with Sales, Product, Engineering, Marketing, and Support teams
The ideal candidate will be based in Australia and work remotely. This is a customer-facing role requiring strong communication, strategic thinking, and technical acumen.
REQUIREMENTS:
- 5+ years of experience in a customer-facing role (Technical Account Manager, Account Manager, or Product Manager for technical products preferred)
- Deep understanding of developer workflows and build systems, including CI/CD environments (GitHub Actions, GitLab, Circle CI, Jenkins, Buildkite) and SCM systems (Git, SVN, Perforce)
- Strategic mindset with strong customer empathy and ability to create and execute account growth plans
- Excellent written and verbal communication skills with executive presence
- Familiarity with Web Application Security concepts, including OWASP Top 10
- Background or genuine interest in DevSecOps or AppSec
- Engineering or technical degree from a four-year college or university
