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Viz.ai is a leader in AI-powered Care Pathways, deployed in 2,000 hospitals across the United States. The company was the first to receive CMS reimbursement for AI and is ranked #1 Healthcare AI Platform by hospitals in Black Book Research surveys.
You will design, implement, and maintain cloud-based IT systems and services that support the organization's mission to increase access to life-saving treatments. Your responsibilities include managing and optimizing Google Workspace, Okta, Atlassian tools (Jira, Confluence), and Salesforce integrations across all company systems. You will support identity and access management (IAM) policies using Okta and SSO strategies, including AWS SSO, and automate routine IT tasks such as onboarding/offboarding, integrations, and ticket workflows.
You will monitor system performance and metrics, recommending improvements as needed, and provide tier 2/3 support for escalated technical issues. You own and manage the patching and update lifecycle for operating systems, applications, and SaaS tools to ensure systems remain stable, secure, and up-to-date. You will schedule and coordinate regular system maintenance for Mac and Windows devices, minimizing downtime while keeping devices updated and secured. Endpoint management and configuration via MDM is a key responsibility, ensuring consistency across user devices and compliance with company standards.
You will support the implementation and ongoing operations of the company's Zero Trust security model, including device posture checks and identity-based access controls. You are expected to treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity. You will document system designs, processes, and best practices, and champion company values ("Patients First," "I'm Accountable," "Kindness Wins," "Quality Squared," "Time is Brain") in every aspect of your work.
Viz.ai operates as a remote-first company across the U.S. and EU, with the Tel Aviv team in a flexible hybrid model at Menachem Begin 150, within walking distance of Arlozorov and Ha'Shalom train stations.
REQUIREMENTS:
- 5+ years of experience in IT systems or technical support roles
- Strong hands-on experience with Google Workspace, Okta, AWS SSO, Atlassian, Salesforce integrations
- Proficient in managing macOS and Windows devices using MDM tools
- Solid understanding of IAM, patch management, and Zero Trust security models
- Experience automating IT workflows (onboarding/offboarding, ticketing)
- Skilled in troubleshooting tier 2/3 technical issues and system monitoring
- Proficiency with AI tools (Claude, ChatGPT, or similar platforms)
- Strong documentation habits and communication skills
- Proactive, detail-oriented, and comfortable in a fast-paced, cross-functional environment
