SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Perplexity is seeking a Senior Support Specialist to join the customer support team and provide technical assistance to users of its desktop applications. In this role, you will serve as a dedicated technical resource for desktop browser users, helping them troubleshoot complex issues and maximize value from Perplexity's AI-native browsing experience.
Key responsibilities include:
- Providing expert troubleshooting assistance and guidance to desktop browser users on optimal platform usage
- Becoming the go-to technical expert for Comet (Perplexity's desktop product), supporting both end users and internal teams
- Partnering with Enterprise, Mobile, and Desktop teams to resolve issues and coordinate resources across functions
- Translating user-reported issues into scalable solutions by working with Engineering and Go-To-Market teams to implement improvements
- Building and maintaining strong relationships with key Enterprise users to ensure successful workflows
- Driving improvements to customer journeys, in-product workflows, and support processes based on user feedback and issue patterns
You will be a key member of the technical support team, combining deep product knowledge with strong communication skills to guide users through challenging scenarios and contribute to product improvements.
Essential Qualifications:
- 3+ years of experience in technical support engineering roles, with focus on application development
- Proven ability to identify technical pain points in both solutions and customer implementations
- Experience leveraging AI tools to optimize workflows and improve team efficiency
Nice to Have:
- Strong track record of building relationships with customers and cross-functional teams to drive performance improvements
- Humble attitude, eagerness to help others, and willingness to acquire new knowledge
- Ability to operate with high efficiency, switch between contexts, work on multiple projects simultaneously, and prioritize effectively
- Preference for deep-dive projects involving problem-solving and understanding diverse use cases
