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Salary: GBP 86,100 - 101,300 / annual
Monzo is a fintech company on a mission to make money work for everyone, transforming traditional banking through digital innovation. The company offers personal and business bank accounts, joint accounts, credit cards, savings, investments, and pensions products in the UK.
You will join as a Senior Strategy and Operations Manager in the Payments collective, serving as a strategic individual contributor supporting the GM of Payments and leadership team. This is a high-ownership, high-impact role balancing long-term vision with day-to-day delivery execution.
Key responsibilities include:
- Driving strategic clarity by supporting the GM and leadership in defining, tracking, and evolving Payments's strategic direction aligned with Monzo's mission
- Conducting data-driven problem solving by diving into complex datasets to uncover insights, diagnose operational challenges, and implement scalable solutions independently
- Translating data into action through building and maintaining performance views across products, squads, and initiatives to inform priorities and trade-offs
- Cross-functional collaboration with Product, Engineering, Data, and Design teams to bridge ideas and strategic business execution
- Owning business performance rhythm through monthly business reviews, reporting, and governance materials
- Scoping new opportunities via market sizing, commercial modelling, partnership evaluation, and budget/forecast analysis
- Optimizing organizational effectiveness by balancing KTLO, BAU, and growth work; supporting resourcing and squad setup decisions
- Ensuring consistent communication and alignment across Payment squads and other Monzo collectives
- Playing a pivotal role in scaling the lending book and supporting launch operations for geographic expansion of Borrowing products
- Leading Payments All Hands, goals processes, and strategic forums to ensure cohesion and momentum
You will move seamlessly between blue-sky thinking and tactical execution—one day modelling the impact of a new product bet, the next optimizing how the collective operates. You'll bring a bird's-eye view across Payments's portfolio, ensuring goals, investments, and initiatives align coherently with each other and Monzo's broader mission.
Requirements:
- Strategic acumen with ability to see the bigger picture, think in systems, and anticipate future trends
- Exceptional problem-solving skills with analytical rigor, commercial viability, and execution certainty
- Adaptability and ownership; self-starter who thrives in ambiguity and rapidly evolving environments
- Exceptional ability to collaborate and influence without authority; connect dots across business functions and drive alignment
- Commercial mindset comfortable making trade-offs and prioritization decisions based on data, business impact, and resource constraints
- Strong analytical skillset with proven track record navigating large datasets to solve unstructured problems independently
- Experience working cross-functionally with highly technical teams such as Machine Learning and Data/Analytics Engineering
- Motivation for improving how teams work and making organizations more efficient, scalable, and focused
