SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
You will lead customer onboarding, rollouts, and ongoing adoption of Coder's AI development infrastructure platform. You own the technical success plan for enterprise accounts, translating customer goals into adoption milestones and technical priorities. You coordinate with Sales, Solutions, Support, Product, and Engineering to ensure smooth implementations, remove adoption barriers, and drive expansion opportunities.
Key responsibilities include:
- Owning onboarding and rollout plans for new customers, coordinating with Sales and Solutions for successful platform implementation
- Removing barriers to adoption so customers achieve desired outcomes
- Engaging with customers to understand goals, challenges, and use cases, providing tailored guidance
- Developing and owning technical success plans that align stakeholders and track progress against agreed outcomes
- Guiding customer admins and platform teams on deployment readiness, configuration best practices, and ongoing adoption
- Identifying expansion opportunities and partnering with Sales on upsells and cross-sells
- Overseeing renewals and forecasting
- Serving as primary point of contact for inquiries, issues, and escalations
- Monitoring and reporting on customer health, usage, technical risks, and adoption progress
- Developing deep expertise in Coder's products for global customer coverage
You will work with enterprise customers in cloud infrastructure, DevOps, developer tools, and AI-assisted development workflows. This is a hands-on role requiring both technical depth and strong stakeholder management across executive, business, and technical levels.
REQUIREMENTS:
- 5+ years in customer success or technical customer-facing roles, with experience independently managing enterprise accounts and driving adoption, retention, and expansion
- Practical knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and SDLC
- Experience guiding customer onboarding and deployments in SaaS or self-hosted environments
- Ability to understand deployment architecture, ask informed infrastructure and security questions, investigate issues using logs and documentation
- Hands-on experience with Salesforce and industry-standard CS platforms
- History of building strong relationships across executive, business, and technical stakeholders
- Consistent internal advocacy for customers and ability to provide actionable feedback to Product and cross-functional teams
- Habit of staying current on industry trends, CS best practices, and competitive landscape
- Startup experience
- High emotional intelligence with strong verbal communication and technical writing skills
- Self-motivated with creative and analytical problem-solving approach
BONUS:
- Customer success or sales experience focused on developer tools
- Renewal management experience
- Experience with Totango, Gainsight, or Pylon
- Hands-on familiarity with AI tools (ChatGPT, Claude, Cursor) and developer tools ecosystem
- Hands-on familiarity with Kubernetes, cloud environments (AWS, GCP, Azure), or infrastructure-as-code tools like Terraform
