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Contentsquare is a global experience intelligence platform helping organizations understand their customers' digital journeys. The Professional Services team accelerates customer time-to-value by combining strategic consulting, data analysis, and technical expertise.
As a Senior Strategic Consultant, you will act as a trusted advisor guiding customers through business prioritization, roadmap development, and organizational change. You'll own strategy-focused engagements from discovery through delivery, working closely with Data Analysts, UX Design Consultants, Customer Success teams, and senior client executives.
Key responsibilities include:
- Own professional services engagements end-to-end, ensuring quality and momentum
- Assess customer data maturity, collection concepts, data quality, and measurement needs
- Translate platform insights into prioritized recommendations, roadmaps, and business cases
- Facilitate workshops and executive reviews with business and technical stakeholders
- Partner with cross-functional teams to deliver impactful outcomes
- Embed digital experience intelligence and data governance practices into customer decision-making
- Contribute to reusable consulting frameworks and advocate for customer needs internally
- Align stakeholders around digital experience priorities and required actions
- Drive measurable customer value through reliable data and repeatable measurement practices
- Collaborate with customer executives, operational teams, and internal colleagues
Travel as required for customer engagements and team events.
REQUIREMENTS:
- Strong experience in management consulting, strategic consulting, or customer-facing business advisory roles, operating at a senior level
- Strong structured thinking and strategic problem-solving skills; ability to frame ambiguous challenges clearly
- Strong analytical and quantitative problem-solving skills
- Deep understanding of digital analytics platforms, data collection concepts, data structures, data quality, and technical conditions for reliable outcomes
- Experience with data requirements, measurement frameworks, data governance, or data quality in customer-facing environments
- Proven ability to influence senior stakeholders and navigate complex organizational dynamics
- Ability to manage a diverse portfolio of clients independently
- Hands-on experience with digital analytics and BI tools; ability to navigate data models, dashboards, queries, and measurement frameworks
- Experience with data infrastructure or CRO platforms (required)
- Professional fluency in English and French
- Ability to leverage AI to support day-to-day work and customer deliveries
NICE-TO-HAVE:
- Experience in e-commerce, retail, or digital transformation environments
- Experience with Contentsquare products
- Additional languages beyond English and French
