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Behavox is a data operating platform that helps multinational enterprises organize and activate data for risk management, compliance, and business growth. The company specializes in enterprise compliance technology, including communications surveillance, trade surveillance, compliant archiving, and policy management for financial institutions.
The Senior Strategic Account Manager is the most senior individual contributor in Behavox's Strategic Account Management function. This role owns a focused portfolio of 3–5 Tier 1 and Tier 2 accounts—the most complex, multi-product, multi-region, high-ARR client relationships in the book. You will have full end-to-end ownership including elevated executive access and commercial complexity, leading C-suite and Head-of-level relationships independently.
Beyond direct account ownership, you will define engagement standards across the entire function: establishing QBR frameworks, escalation protocols, account planning methodologies, and commercial execution benchmarks. You will create vertical playbooks for common scenarios, validate hiring assessments and onboarding materials, and lead internal learning sessions grounded in real account examples. You will also serve as the escalation point for the most complex or commercially significant situations before they reach leadership, and deploy into at-risk accounts owned by other Strategic Account Managers to coach through resolution.
External-facing responsibilities include representing Behavox at industry events and conferences, leading Customer Advisory Boards and CCO communities, and participating actively in hiring and interview processes as a calibration voice on candidate quality.
You will bring expert-level understanding of multi-product, multi-region deployments of enterprise compliance technology at the highest account complexity. You independently build and sustain trusted advisory relationships with the most senior compliance, risk, and technology leaders at global financial institutions, representing Behavox credibly in executive conversations about compliance strategy, product roadmap, and deployment value. You define standards and process ownership for account management across the function and serve as the deployment resource for complex account situations.
