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Kaseya is seeking a Senior Staff Product Manager to build and own a scalable voice-of-customer engine that drives Growth and Product Strategy decisions. This is a hands-on role focused on establishing methods, customer access frameworks, and operating cadences that deliver trustworthy customer insights in days and weeks rather than months.
Key responsibilities include:
- Building and scaling a rapid voice-of-customer program that feeds the company's most important product and growth decisions
- Conducting discovery interviews for priority customer segments while developing repeatable playbooks
- Creating efficient, creative approaches to surface customer insight by leveraging disparate sources across the company—sales, customer success, support tickets, and other channels
- Raising the bar on research rigor across the Product organization without building an expensive, heavyweight research function
- Partnering closely with Product teams to ensure roadmap decisions are grounded in real customer need rather than opinion
- Collaborating with Go-To-Market teams (marketing, sales, customer success) to bring user insight into product discovery early and often
- Defining who the company talks to, how quickly they can reach customers, and how learnings feed strategic decisions
The role is deliberately hands-on and strategic. You'll balance direct execution (running interviews, synthesizing findings) with building scalable systems and mentoring the broader Product organization on customer research best practices. Success requires comfort with ambiguity, strong stakeholder management, and the ability to move with urgency while maintaining rigor.
Kaseya is an AI-powered IT management and cybersecurity software platform serving Managed Service Providers (MSPs) and internal IT organizations globally. Backed by Insight Partners, the company has achieved sustained double-digit growth, supports customers in 20+ countries, and manages over 15 million endpoints worldwide.
