SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Checkout.com is a global fintech platform powering over 10 billion transactions yearly for companies like eBay, Spotify, Klarna, Uber, and Sony. As a Senior Technical Account Manager based in Shanghai, you will be instrumental in building and maintaining strategic relationships with key enterprise clients, serving as their primary technical point of contact.
You will be responsible for understanding clients' business needs and goals, proactively identifying opportunities to optimize their payment solutions, and ensuring successful adoption and utilization of Checkout.com's products. Your role spans relationship management, customer success, technical support, and project leadership.
Key responsibilities include:
- Building and nurturing long-term relationships with key clients and serving as their primary technical contact
- Understanding client business needs and proactively identifying optimization opportunities for payment solutions
- Providing expert guidance and troubleshooting assistance, addressing technical inquiries and resolving issues promptly to minimize disruption to payment infrastructure
- Conducting merchant demonstrations and technical training workshops to support upselling efforts and keep clients updated on new features
- Leading and coordinating the addition of new payment solutions and technical migrations as clients expand, working with cross-functional teams to ensure successful delivery
- Acting as a conduit between clients and internal teams, gathering feedback and documenting feature requests to inform product roadmap improvements
- Staying current with industry trends, emerging technologies, and regulatory changes in payments, sharing relevant insights with clients
The role operates on a hybrid model with three days per week in the Shanghai office to support collaboration and connection.
QUALIFICATIONS:
- 6 years of experience in an analytical or technical role with experience managing internal and external stakeholders, including strong presentation skills
- Bachelor's degree in a relevant field (Computer Science, Information Technology, Business, Economics, Statistics) or equivalent practical experience in internet technologies and technical processes
- Familiarity with payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)
- Familiarity with API-based integration methods and related tools/frameworks
- Familiarity with front and back end technologies (JavaScript, CSS, HTML, etc.)
- Excellent communication and interpersonal skills, with ability to engage effectively with both technical and non-technical stakeholders
- Results-oriented approach with focus on delivering exceptional customer satisfaction
- Knowledge of payments technology, compliance standards, and security protocols (PCI-DSS, PSD2) is a plus
- Willingness to travel occasionally to client sites
- Fluency in both English and Chinese, with spoken Mandarin proficiency
