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Duetto is the hospitality industry's leading revenue management platform, serving hotels, resorts, and casinos with AI-powered tools for revenue optimization and profitability. As Senior Specialist, Market Insights, you'll be the operational backbone of the HotStats Market Insights business unit, bridging Sales, Finance, Customer Strategy, and Operations.
Your core responsibilities include owning subscription and billing administration for Market Insights—reviewing orders, quotes, and contracts for accuracy, coordinating accounts receivable follow-up with Finance, and managing the full customer procurement lifecycle (vendor registration, banking, tax, payment setup). You'll maintain data integrity across the CRM and Market Insights product accounts, auditing customer and subscription records, managing user access and permissions, and running operational KPIs and renewal/receivables reporting that the business depends on.
You'll also fuel business development with sharp prospect research—identifying targets, mapping contacts, and keeping lists current—and serve as the first point of contact for customers and prospects on pricing, subscriptions, data access, and account troubleshooting.
The ideal candidate brings 5–8 years in business operations, sales operations, accounts receivable, subscription administration, finance administration, or research operations. You're comfortable with financial and commercial data (percentages, prorations, discounts, FX conversions, reconciliations), can read and interpret POs, invoices, pricing schedules, and contracts, and are proficient in Excel, Outlook, Word, PowerPoint, and Slack. Experience with CRM or financial systems (Salesforce, HubSpot, NetSuite, Xero) is expected. Strong candidates have hospitality tech, SaaS, subscription, or market research backgrounds and familiarity with hotel metrics (RevPAR, GOPPAR, ADR, occupancy). You're comfortable using AI tools (Claude, ChatGPT, Gemini) as a force multiplier while applying your own judgment to validate output.
Duetto, founded in 2012 by former Wynn Resorts executives, is backed by GrowthCurve Capital (2024) and has been named #1 Revenue Management Software by HotelTechAwards four years running and #1 Best Place to Work in Hotel Tech (2025). The company is investing heavily in AI and building products with genuine passion for the hospitality industry.
