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Salary: EUR 110,000 - 134,000 / annual
Grafana Labs is seeking a Senior Solutions Engineer to join its customer-facing Solutions Engineering team. The role is fully remote and based in the UK.
As a Solutions Engineer, you will be the bridge between Grafana Labs' highly technical engineering teams, customers, and the Sales organization. You will serve as a product expert, educating potential and existing customers to ensure their success with Grafana Cloud, the fully managed observability platform trusted by over 10,000 organizations including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce.
Key Responsibilities:
- Partner with the Sales team to articulate Grafana's value proposition, vision, and strategy to customers
- Own technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill, and credibility
- Deliver product and technical presentations to potential and existing customers
- Communicate effectively with customers and internal teams to provide feedback on products and the competitive landscape
- Drive product conversations based on customer needs and problems
- Enhance documentation, write blog posts, record videos, contribute to knowledge base articles, and create enablement materials
You will work in a 100% remote, globally distributed company with team members across 40+ countries. The company is backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, and others. The culture emphasizes transparency, autonomy, trust, open-source values, and meaningful work.
Requirements:
- 5+ years of technical pre-sales experience
- First-class written and oral communication skills to collaborate with remote-first teams and worldwide customers
- Ability to skillfully articulate value propositions and technical advantages
- Strong technical mindset with desire to grow technically
- Ability to thrive on solving technical challenges and bringing creative solutions
- Open to various and complex assignments requiring strong judgment, collaboration, and leadership
- Must be located in the United Kingdom
Bonus Points:
- Experience with open-source technologies
- Experience in the metrics/monitoring space
- Familiarity with sales methodologies like MEDDPICC
