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AlertMedia is a leading risk intelligence and response platform trusted by the largest companies globally to protect their people and assets. The company is a high-growth, PE-backed SaaS organization with 4,000+ clients and a unified platform built on 7+ years of AI innovation.
You will serve as a Senior Solutions Engineer, Enterprise, partnering with the Enterprise Sales team as the trusted technical advisor throughout the customer buying journey. Your role bridges Sales, Product, Engineering, and prospective customers, simplifying complex technical concepts and solving challenging business problems to secure technical wins in enterprise opportunities.
Key responsibilities include:
- Partner with Enterprise Account Executives throughout complex, multi-stakeholder sales cycles to drive technical strategy and secure technical wins
- Lead consultative technical discovery sessions to understand customer business objectives, technical environments, architecture, integration requirements, security considerations, and success criteria
- Deliver compelling, value-based product demonstrations tailored to each customer's technical and business objectives
- Design and guide technical evaluations, proof of concepts (PoCs), and pilot programs that validate AlertMedia's value within enterprise environments
- Become a subject matter expert across the AlertMedia platform and its technical capabilities
- Design solution approaches demonstrating how AlertMedia integrates into existing enterprise technology ecosystems; confidently discuss APIs, webhooks, authentication, data flows, integration patterns, and implementation considerations
- Identify potential technical risks early and proactively develop solutions that remove adoption obstacles
- Own technical responses for RFPs, RFIs, security questionnaires, compliance discussions, and technical documentation
- Clearly communicate complex technical concepts to both executive and technical stakeholders, adapting your approach to different audiences
- Document technical best practices and continuously improve presales processes
- Partner closely with Product, Engineering, Customer Success, and Marketing to communicate customer feedback, competitive insights, and product enhancement opportunities
- Stay current on industry trends, enterprise technology, and AlertMedia's evolving platform capabilities
You thrive at the intersection of technology and business, are passionate about helping enterprise customers solve complex challenges, and enjoy translating technical capabilities into business value for both technical and executive audiences. You have a consultative mindset, excel at building trusted relationships, and are equally comfortable whiteboarding an API integration with developers as presenting business outcomes to executives.
Requirements:
- 5+ years of Solutions Engineering, Sales Engineering, or Pre-Sales Engineering experience supporting enterprise SaaS customers
- Experience partnering with Enterprise Account Executives on complex, multi-stakeholder sales cycles
- Strong consultative problem-solving skills with the ability to translate business challenges into technical solutions
- Experience leading technical discovery, solution design, demonstrations, proof of concepts, and technical evaluations
- Strong technical fluency with REST APIs, HTTP methods, JSON, webhooks, authentication protocols (SSO, SAML, OAuth), cloud applications, enterprise integrations, and modern SaaS architecture
- Experience responding to RFPs, security reviews, and technical due diligence for enterprise customers
- Experience leveraging AI tools to improve productivity, accelerate technical research, create customer-facing deliverables, or streamline presales workflows while maintaining accuracy and sound judgment
- Ability to communicate technical concepts effectively to developers, architects, administrators, business users, and executive stakeholders
- Excellent presentation and storytelling skills with the ability to deliver compelling value-based demonstrations
- Strong project management and organizational skills, with the ability to manage multiple opportunities simultaneously
- Highly collaborative with a customer-first mindset
