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Salary: CAD 196,000 - 255,000 / annual
Grafana Labs is seeking a Senior Solutions Engineer to join the Enterprise Solutions Engineering team. This is an early-stage opportunity within a high-growth team focused on solving technical and customer problems.
You will serve as a customer-facing product expert, partnering with the Sales team to articulate Grafana's value proposition, vision, and strategy to enterprise customers. Your responsibilities include owning technical engagement with customers to help close high-velocity opportunities, delivering product and technical presentations to potential and existing customers, and proactively communicating with both customers and internal teams to provide feedback on products and competitive landscape.
You will drive product conversations based on customer needs and problems identified during interactions, and contribute to enhancing documentation, writing blog posts, recording videos, and creating enablement materials. The role requires varied and complex job duties that demand strong judgment, collaboration, and leadership in a startup environment.
Grafana Labs is a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, and others. The company serves over 10,000 organizations including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, providing a fully managed observability platform built on open source and open standards.
REQUIREMENTS:
- 5+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring space
- Ability to hit the ground running in a startup environment with varied, complex responsibilities
- Strong judgment, collaboration, and leadership capabilities
- Experience working effectively with international, remote-first teams
- First-class written and oral communication skills to articulate technical value propositions
- Technical mindset with desire to grow technically; bootcamp graduates or those with post-sales/engineering experience encouraged
- Self-motivated, initiative-driven, and creative problem-solver
- Ideally located in Canada (preferred but not required given remote nature)
