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Salary: USD 165,000 - 175,000 / annual
Liberate is the System of Action for Insurance, building insurance-native AI agents that resolve customer requests end-to-end across sales, service, and claims for P&C carriers, agencies, MGAs, and TPAs. The company's voice-first agent, Nicole, answers customers instantly, completes work inside core insurance systems, and escalates to humans with full context when needed. Liberate supports insurance operations representing over $100B in premium volume and has raised $72M to date, including a $50M Series B led by Battery Ventures in October 2025.
As a Senior Solutions Engineer, you are a sales-oriented technical consultant on the go-to-market team. You own the technical side of the pre-sale process from first discovery through signature, working closely with Account Executives and the Deployment team to ensure what is sold is what gets delivered.
Your responsibilities include:
**Discovery and Solution Fit:** Run technical and security discovery with insurers, agencies, and their IT teams. Build and deliver tailored demos showing how Nicole fits into customer workflows. Help define solution fit and scope with each customer.
**Solution Design and Scoping:** Lead functional and technical workshops with customer stakeholders. Own solution design and statements of work from first draft through approval and signature. Keep scope current as deals evolve and flag changes affecting delivery.
**Customer Technical Requests:** Own responses to RFPs and procurement/security questionnaires. Produce integration and architecture documentation with support from the DevOps team.
**Handoff and Expansion:** Hand signed deals to the Deployment team with full context needed for implementation. Scope new use cases and later phases with account owners as customers grow.
Your buyers range from heads of claims and customer service to CIOs and security teams. You will be equally comfortable running live demos for operations leaders and walking IT teams through integrations.
**Requirements:**
Must have:
- 6 to 8+ years in solutions engineering or solutions consulting
- Experience with CCaaS, UCaaS, or voice AI platforms
- Hands-on experience with LLMs
- Executive presence and consultative approach to discovery with business and IT stakeholders
- Ability to build and run demos yourself
- Working knowledge of APIs and integration patterns
- High ownership, urgency, and comfort with the pace of a growing startup
Nice to have:
- Experience with insurance core systems such as Guidewire, Duck Creek, or agency management systems
- Knowledge of P&C workflows across claims, sales, and service
