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Decagon is seeking a Senior Solutions Engineer to join its enterprise AI platform team. This is a foundational technical hire that bridges pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon's AI-native conversational platform into complex customer ecosystems.
Key responsibilities include partnering with Account Executives to discover and qualify solutions that deliver strong ROI; architecting generative AI experiences for customer end users; developing custom demonstrations tailored to specific customer needs and value propositions; and communicating complex technical concepts clearly to diverse stakeholders including C-level executives, business users, and engineering teams.
The ideal candidate brings 4-6 years of customer-facing experience in a sales engineering or pre-sales role, with a functional understanding of GTM systems and workflows. Strong interpersonal and teamwork skills are essential. Experience with AI sales engineering (2+ years) and high-growth startup environments is highly valued.
Decagon is a well-funded AI platform company (backed by a16z, Accel, Bain Capital Ventures, Coatue, Index Ventures) founded in 2023, headquartered in San Francisco. The company powers conversational AI for enterprise customers including Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas. The role is in-office based, reflecting the company's commitment to in-person collaboration and velocity.
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
