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Figma is seeking a Senior Solutions Consultant based in Seoul to support enterprise accounts across Korea. You will bridge technical expertise with business strategy to help customers maximize value from Figma's design and collaboration platform.
Key Responsibilities:
- Lead discovery for complex enterprise opportunities, uncovering business priorities and technical requirements, and delivering tailored demonstrations and solution recommendations that connect Figma's capabilities to measurable customer outcomes
- Partner with Sales to define technical deal strategies, map stakeholders and decision criteria, agree on evaluation success measures, and lead evaluations through to clear customer decisions
- Own the customer IT and Security relationship throughout the deal cycle, coordinate security questionnaires, RFIs, RFPs, and identity/enterprise requirements, and engage specialists to resolve complex questions and adoption risks
- Synthesize customer feedback across Korean accounts to identify recurring workflow and security needs, and partner with internal teams to inform product improvements while communicating capabilities and limitations accurately
- Prioritize technical sales efforts across multiple opportunities, anticipate blockers, align cross-functional stakeholders, and develop repeatable approaches that improve enterprise evaluations and adoption
- Build reusable demos, technical guidance, and evaluation frameworks; coach teammates on discovery, solution positioning, and handling complex customer conversations
- Operate with autonomy in ambiguous customer situations, exercise sound judgment about trade-offs and escalation, and bring together Sales, Solutions Consulting, Product, and Support to move opportunities forward
Requirements:
- 8+ years of professional experience, including 4+ years of sales engineering or solutions consulting experience in a SaaS organization
- Strong technical foundation with practical experience in front-end development or the software development lifecycle, and familiarity with enterprise SaaS environments, identity, security, and governance requirements
- Curiosity about emerging technologies, especially AI, with a habit of hands-on experimentation to assess capabilities and limitations, develop credible customer use cases, and share practical guidance with teammates
- Strong communication skills with experience influencing technical and business decision-makers, including senior leaders, and tailoring discovery, presentations, and demonstrations to Product, Design, Engineering, IT, and Security audiences
- Fluency in English to collaborate with internal teams and the global Figma community
Preferred Qualifications:
- Proficiency in Figma or other UX/UI design tools
- Experience working in a high-growth or fast-changing SaaS environment
