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Salary: USD 109,000 - 153,000 / annual
Braze is hiring a Senior Solutions Consultant to lead complex pre-sales engagements for the Retail segment across the Americas. In this role, you will serve as a trusted technical advisor during the sales process, owning deal strategy and technical validation for sophisticated enterprise accounts.
Key responsibilities include leading end-to-end complex evaluations, running structured discovery to uncover customer goals and map them to Braze solutions, and delivering tailored product demonstrations and technical deep dives to both business and technical audiences. You will design and support technical validations and proofs-of-value that build customer confidence in Braze capabilities.
You'll partner deeply across teams—collaborating with Account Executives and segment leadership on account strategy, working with Security, Legal, Product, and Services teams to address risk and implementation considerations, and ensuring clean handoffs to post-sales teams by aligning on solution scope and success criteria early.
A key aspect of this role is growing team capability through mentorship and best practices. You will contribute to reusable assets such as demo stories, discovery guides, and objection handling frameworks, while raising the bar on quality and consistency across the Solutions Consulting team.
You'll stay current with new Braze capabilities—including BrazeAI features such as AI Decisioning Studio, AI Operator, and AI Agents—and help customers adopt these modern approaches in practical, grounded ways.
The role requires up to 50% travel at peak times and is based in one of Braze's hub offices. You should be a strong communicator comfortable leading complex sales cycles and navigating ambiguity with structure and judgment. Domain knowledge in two or more areas such as AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, Data Architecture, Security and Compliance, or Programming is expected. Experience selling into enterprise accounts with sophisticated evaluation processes, ideally within or adjacent to regulated industries, is highly valued.
