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Salary: USD 102,000 - 160,000 / annual
Braze is seeking a Senior Solutions Consultant to join its Solutions Consulting team, serving the Media, Entertainment, Gaming, and Sports (MEGS) segment across the Americas. The Braze platform delivers customer experiences across email, mobile, SMS, and web, processing tens of billions of messages monthly to over 2 billion active users for clients including Seamless, HBO, Disney, Urban Outfitters, and Venmo.
In this role, you will serve as a trusted technical advisor during the sales process, bringing extensive product expertise, strategic vision, and best practices to prospective customers. You will be a technical thought leader across the MEGS vertical, working with various customer types and geographic markets. The position blends storytelling and sales with technical knowledge to help customers understand how Braze's technology delivers tangible value. You will partner closely with sales, marketing, security, and product teams, and mentor other Solutions Consultants on your team.
Key responsibilities include positioning Braze's latest AI capabilities—including AI Decisioning Studio, AI Content Optimizer, and AI Agents—to sophisticated customers. You will collaborate across departments with a "get it done" attitude, be challenged to expand your capabilities beyond existing expertise, and contribute to product strategy sessions, marketing positioning, pricing decisions, and more. The role requires up to 50% travel at peak times and is based in the New York office.
You will operate at the intersection of technology and storytelling, helping prospective customers gain confidence in Braze's capabilities and laying strong foundations for long-term partnerships beginning in the pre-sales phase.
REQUIREMENTS:
- Exemplary written and verbal communication skills with strong follow-up discipline; ability to listen and demonstrate genuine understanding of customer problems
- Proven track record as a team player with collaborative mindset
- High level of intellectual curiosity and desire to learn and grow
- Experience selling into accounts with sophisticated Pre-sales Consulting or Sales Engineering teams
- Domain knowledge in two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, or Programming (including HTML)
- Background in Pre-sales Engineering, Technical Account Management, or Customer Success preferred
