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Salary: USD 97,000 - 152,000 / annual
Braze is a leading customer engagement platform that enables brands to deliver personalized experiences across email, mobile, SMS, and web. The company processes tens of billions of messages monthly to over 2 billion active users and serves major customers including Disney, HBO, Urban Outfitters, and Venmo.
The Senior Solutions Consultant role is a critical position within the Solutions Consulting team, serving the Media, Entertainment, Gaming, and Sports (MEGS) vertical across the Americas. This is a pre-sales engineering role that blends technical expertise with strategic storytelling to help prospective customers understand and adopt Braze's capabilities.
Key responsibilities include:
- Serving as a technical thought leader and trusted advisor to prospective customers during the sales process, bringing extensive product expertise, strategic vision, and best practices to bear
- Positioning Braze's latest AI capabilities, including AI Decisioning Studio, AI Content Optimizer, and AI Agents, to sophisticated customers
- Mentoring Solutions Consultants on the team and contributing to thought leadership across the MEGS vertical and various customer types and geographic markets
- Collaborating with sales, marketing, security, and product teams to build strong foundations for long-term customer partnerships
- Helping "make it real" during the sales process by demonstrating how Braze's technology tactically delivers value
- Operating at the intersection of technology and storytelling, combining the "art" of sales with the "science" of how the platform delivers results
The role requires up to 50% travel at peak times and is based in the Chicago office with a hybrid work arrangement.
QUALIFICATIONS:
- Proven experience in Pre-sales Engineering, Technical Account Management, or Customer Success
- Exemplary written and verbal communication skills with strong follow-up discipline
- Demonstrated ability to listen carefully and understand customer problems
- Strong team player mentality and collaborative approach
- High level of intellectual curiosity about technology and its impact
- Experience selling into accounts with sophisticated pre-sales consulting or sales engineering teams
- Domain knowledge in two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, or Programming (including HTML)
- Ability to operate as a technical thought leader across verticals and customer types
