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Immersive Labs is seeking an experienced Senior Solutions Architect to join the Customer Success team, covering the METNA region with a base in the UAE. You will serve as the primary technical value champion for the Immersive One platform—a leading cyber resilience solution trusted by 30%+ of the Fortune 100 and ranked #1 in the Forrester Wave 2026.
In this role, you will be an embedded, long-term consultant dedicated to strategic customer accounts throughout their entire lifecycle. Unlike transactional consulting, you will maintain continuous engagement, acting as a trusted advisor and the consistent point of contact from pre-sales through post-sales and ongoing optimization. Your success is measured by your customers' success in achieving cyber resilience maturity.
Key Responsibilities:
- Identify and define prospective customers' technical requirements and use-cases, aligning them with Immersive Labs' value proposition
- Engage C-level executives and technical cybersecurity professionals through in-depth solution demonstrations and proof-of-concept management
- Act as a security advisor throughout the technical sales cycle, building cyber skills programs, facilitating crisis simulations, and measuring organizational risk
- Partner with key customers to understand and achieve their business objectives and cybersecurity initiatives
- Establish strategies and roadmaps to drive cyber workforce resilience through programmatic approaches
- Deliver routine Executive Business Reviews to C-level stakeholders
- Leverage cybersecurity expertise to recommend program improvements and innovations
- Drive platform adoption to maximize customer value
- Stay immersed in the cybersecurity community to track evolving threats, trends, and technologies
- Collaborate with product, content, and engineering teams as the voice of the customer
- Support customers in operationalizing Immersive One into their cybersecurity programs sustainably
- Function as an escalation point and primary liaison between sales, product leadership, and client accounts
- Assist Customer Success Managers in delivering Executive Business Reviews and driving account health and expansion
You will interact across all organizational levels—from the C-suite to individual contributors—providing agile, on-the-spot thinking and trusted partnership. This is a senior individual contributor role requiring deep technical knowledge, exceptional communication, and the ability to simplify complex cyber concepts for diverse audiences.
Requirements:
- 5+ years of work experience in an information security practitioner or solution consulting role, with time spent in pre-sales capacity
- Experience in Customer Success highly desirable
- Extensive client-facing experience: consulting and presenting to both C-level executives and technical stakeholders
- Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, software development)
- Authoritative knowledge of information security concepts, domains, compliance frameworks, and standards
- Ability to articulate value and discuss technical concepts in a jargon-free manner; engaging speaker and presenter
- Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), and public cloud environments
- Experience leading technical presentations for both technical and non-technical audiences across all organizational levels
- Industry qualifications such as CISSP desirable but not essential
