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RudderStack is a warehouse-native Customer Data Platform that enables engineering, data, and AI teams to collect, unify, govern, and activate customer data while maintaining full ownership and control. The company is evolving into an Agentic CDP built for the AI era, and EMEA is a critical growth region.
You will serve as the Senior Solutions Architect for post-sales success in the UK and EMEA region, working remotely with occasional travel to customer sites (a few trips per year). You'll partner with Customer Success Managers as the technical lead on a portfolio of EMEA accounts, owning their technical success from onboarding onwards.
Key responsibilities include:
- Lead customer onboarding and ensure new customers see value quickly
- Design and manage migration strategies (from Segment, mParticle, GA4, or in-house pipelines) and guide customers through implementation
- Serve as the go-to technical resource for customers across SDKs, event streaming, warehouses, reverse ETL, and identity resolution
- Run tailored training sessions on different product areas
- Identify gaps in platform usage and proactively demonstrate how underutilized features solve customer problems
- Act as a trusted advisor on customer data strategy and architecture design
- Gather customer feedback and advocate for customer interests with Product and Engineering teams
- Develop subject matter expertise on the customer data landscape
- Escalate and resolve critical technical incidents in collaboration with Engineering and Support
You'll be the technical face of RudderStack for these customers—someone they trust for answers, guidance, and honest advice. You'll work with engineers, product managers, growth marketers, and business stakeholders, translating technical concepts for different audiences.
REQUIREMENTS:
- 5+ years in a customer-facing technical role (Solutions Engineer, Solutions Architect, Technical Account Manager, or Implementation/Professional Services Consultant), with 8+ years of progressive professional experience supporting technical products
- Proactive and self-driven; you identify and execute on the next steps to move customers forward
- High emotional intelligence; you read the room, build trust quickly, and handle difficult conversations with empathy
- Curious about how technology works; you pick up technical concepts quickly
- Customer-focused problem solver who balances creative solutions with what's right for the customer
- Lifelong learner who enjoys sharing knowledge with others
- Organized, driven, and able to context-switch across multiple accounts
- Strong understanding of modern web services, mobile apps, and cloud infrastructure (AWS, GCP, Azure)
- Professional experience in some of: web development, mobile development, device platforms, ETL concepts, high availability systems, message queuing patterns, pipeline design
BONUS:
- Led platform migrations or large-scale implementations for enterprise customers
- Built websites/mobile apps or have ETL/data pipeline experience
- Marketing or advertising background with understanding of customer data technical challenges
- Experience with data analytics, data science, AI, or machine learning
