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New Relic is seeking a Senior Solutions Consultant to join its Solutions Consulting team in Melbourne. In this role, you will be the technical lead for New Relic prospects and customers, owning the technical strategic direction in assigned accounts. You will partner closely with Sales Account Executives to drive new revenue and expansion opportunities, taking technical ownership throughout the sales cycle.
Your primary responsibilities include developing deep expertise in New Relic's observability platform and services; partnering with sales on technical and business qualification for new logos and expansion opportunities; leading value and solution discovery workshops to understand customer challenges; creating compelling technical proofs of concept through demonstrations, presentations, and workshops; developing proof-of-concept and pilot engagements to showcase New Relic's value proposition; and directly contributing to revenue goals for your assigned territory.
You will serve as a trusted advisor to both internal partners and technical customers, presenting solutions to audiences ranging from IT practitioners to C-level executives. You'll collaborate with the broader account team to strategize and address business and technical problems, share best practices with peer Solutions Consultants, provide feedback to product management on enhancements, and stay current on competitive analysis and market differentiation. Additional responsibilities include supporting marketing initiatives such as speaking at industry events, executive briefings, and user groups.
The ideal candidate brings 8+ years of pre-sales experience or similar customer-facing technical roles. You should have deep understanding of monitoring and observability technologies including AWS, GCP, Azure, DevOps, CI/CD, AIOps, logging, data analytics, and visualization. Experience with open source technologies such as Prometheus, Grafana, Opencensus, and ELK is desirable. Development experience in languages such as Java, .NET, Ruby, C/C++, Python, JavaScript, or React is required. You must combine strong business acumen with technical prowess, excellent presentation skills, and the ability to build strong relationships and handle technical objections throughout complex sales cycles.
