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Zscaler is seeking a Senior Services Architect to join its Professional Services (Solution Consulting) organization in a hybrid role based in Bangalore, Mohali, or Pune, India. Reporting to the Sr. Director, Solution Consulting, you will serve as a technical cornerstone of the Professional Services GTM and Sales organization, operating in a high-impact capacity.
Your primary mission is to ensure that proposed customer engagements are technically sound, accurately estimated, and aligned with customer zero-trust architectural goals and deployment best practices. This is a front-end, GTM-aligned technical role focused on de-risking and structuring complex deals before contracts are signed.
Key responsibilities include:
- Lead technical discovery sessions and deep-dive architecture workshops with enterprise customers to evaluate network architecture, security posture, application catalogs, and migration timelines
- Serve as the primary technical advisor to Service Sales Managers (SSMs), answering complex architectural questions and translating customer requirements into high-value service packages
- Architect custom Statements of Work (SOWs) for complex, multi-product deployments (including ZIA, ZPA, ZDX, and Workload/Cloud Protection) while validating technical feasibility, risk mitigation, and precise level-of-effort (LOE) estimates
- Bridge sales and delivery by facilitating seamless, fully documented handovers of technical requirements, design decisions, and scoped outcomes to post-sales implementation teams upon deal closure
- Drive scoping governance to eliminate scope bloat using standardized sizing drivers, while enabling the GTM ecosystem through product workshops, readiness gates, and deal triage office hours
You will thrive in ambiguity, navigate dynamic environments with confidence, act like an owner with intrinsic bias for action and accountability, and move seamlessly between high-level strategy and detailed technical execution. You are a problem-solver energized by tackling complex architectural hurdles, a high-trust collaborator dedicated to collective team success, and maintain a customer-obsessed mindset with deep empathy for internal and external stakeholders.
Zscaler (NASDAQ: ZS) accelerates digital transformation by securely connecting users, devices, and applications in any location. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss. Distributed across 200+ public data centers globally and thousands of private sites at the edge, it is the world's largest in-line cloud security platform.
REQUIREMENTS:
- 7+ years of experience in a customer-facing technical role (such as Solutions Architecture, Sales Engineering, or Technical Consulting) within the cybersecurity or network infrastructure domain
- Deep technical fluency in Zero Trust architecture, including Secure Web Gateways (SWG), SASE/SSE, Zero Trust Network Access (ZTNA), routing, firewalls, and Identity and Access Management (IAM)
- Proven expertise in translating complex technical architectures into defined project phases, tangible deliverables, and precise level-of-effort (LOE) Statement of Work (SOW) scopes
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
PREFERRED QUALIFICATIONS:
- Experience leveraging AI-powered sales intelligence platforms or positioning AI-driven security architectures to accelerate complex sales cycles
- Exceptional presentation, whiteboarding, and technical communication skills with a proven track record of engaging both hands-on network engineers and C-level executives (CIOs/CISOs)
- Track record of supporting multiple Service Sales Specialists across concurrent enterprise deals, accompanied by advanced networking or security certifications (such as Zscaler ZCCP-IA/PA or equivalent industry credentials)
