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ServiceNow is seeking a Senior Services Account Executive to join the Customer Excellence Group's Go-To-Market team in Brussels. This is a quota-carrying role focused on selling a portfolio of service offerings—including product implementation services, training, and success programs—designed to help enterprise customers successfully adopt ServiceNow products and achieve their business outcomes.
You will be responsible for developing and executing a services sales strategy for your assigned territory, proactively identifying new opportunities in both new and existing customer accounts. Working collaboratively with software sales teams, customer outcomes professionals, and delivery partners, you will serve as a trusted advisor to customers, understanding their digital transformation roadmaps and recommending the right mix of ServiceNow services to meet their needs.
Key responsibilities include:
- Developing and executing services sales strategy with a target account list
- Creating pipeline and managing end-to-end forecasting for services opportunities
- Arranging and conducting executive and C-level services-related discussions aligned with account strategy
- Leading extended teams in solutioning, scoping, and proposal development
- Executing value-based selling methodology for implementation services
- Collaborating across software sales, customer outcomes, and partner ecosystem
- Managing the full services sales franchise independently
ServiceNow is a global market leader with over 8,100 customers including 85% of the Fortune 500. The company provides an intelligent cloud-based platform that connects people, systems, and processes to help organizations work smarter and faster.
Requirements:
- Deep services sales experience from a SaaS software or solution sales organization (or equivalent)
- Demonstrable track record of achieving services, success, or training sales targets
- New account sales focus with ability to operate independently and identify opportunities
- Existing relationships in large enterprise accounts (a plus)
- Strong operational command and ability to manage end-to-end franchise
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives
- English and Dutch/Flemish/French fluency is essential
- Willingness to travel up to 50% depending on geography/region
