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Salary: USD 196,000 - 240,000 / annual
SambaNova Systems is hiring a Senior SambaCloud Experience & Ecosystem Lead to own the end-to-end user experience of SambaCloud, the company's AI inference platform. This role sits at the intersection of developer relations, product, engineering, brand, community, and go-to-market, and will define how SambaCloud shows up across brand identity, onboarding, playground workflows, APIs, integrations, sample applications, and high-visibility demos.
You will own the SambaCloud brand experience and user journey, turning developer and business needs into a prioritized experience roadmap. Key responsibilities include:
- Owning the end-to-end SambaCloud experience across brand identity, information architecture, onboarding, playground workflows, APIs, model access, documentation, examples, and key user journeys
- Developing and maintaining a prioritized experience roadmap that connects developer, community, partner, managed-customer, brand, and demo requirements
- Partnering with Product and Engineering to translate experience goals into infrastructure, platform, security, reliability, and release requirements
- Defining and driving integrations that connect SambaCloud to strategic partners, developer tools, community programs, campaigns, events, and managed-customer workflows
- Driving delivery planning across scope, milestones, quality, risks, dependencies, reviews, and escalation paths
- Building a repeatable demo-readiness program covering environments, API access, model availability, sample prompts, applications, data, scripts, observability, fallback plans, and presenter handoff
- Partnering with Developer Relations, Product Marketing, Brand, Community, and Partner teams to turn priority use cases into polished, repeatable experiences for launches, events, customers, partners, and executive briefings
- Representing the needs of developers and managed customers in cross-functional planning and ensuring that access, onboarding, entitlements, support, and experience gaps are addressed
- Defining and monitoring success metrics for activation, time to first successful request, engagement, integration adoption, demo reliability, issue resolution, and user satisfaction
- Maintaining a clear release calendar and readiness dashboard; communicating status, tradeoffs, risks, and decisions to technical and business stakeholders
- Creating lightweight playbooks, runbooks, and documentation that allow teams to deliver consistent experiences and demonstrations
- Evaluating build-versus-partner decisions and ensuring all delivered work meets SambaNova's standards for quality, security, maintainability, brand consistency, and user experience
SambaCloud is where many developers, partners, and customers first experience SambaNova's next-generation AI infrastructure platform, built on the RDU (Reconfigurable Dataflow Unit) chip. This role will make that experience coherent from brand to infrastructure, connect it to the broader ecosystem, and ensure every important journey—from a first API call to a managed deployment or executive demo—is accessible, credible, and strong.
REQUIREMENTS:
- 7+ years of experience in developer experience, technical product management, technical program management, cloud platforms, ecosystem programs, solutions engineering, or a related role
- Strong understanding of APIs, cloud services, developer onboarding, model serving, and the workflows developers use to build AI applications
- Demonstrated experience owning a digital product or platform experience across user journeys, brand expression, integrations, releases, and operational readiness
- Experience coordinating complex technical delivery against clear milestones, acceptance criteria, and measurable outcomes
- Track record of coordinating complex releases, integrations, or demos across engineering, product, operations, marketing, and customer-facing teams
- Ability to test developer workflows hands-on, identify root causes, write clear requirements, and make practical prioritization decisions
- Excellent program management, written communication, stakeholder leadership, and risk-management skills
- High ownership and calm execution when timelines are tight and the experience must work
PREFERRED QUALIFICATIONS:
- Experience with AI inference platforms, OpenAI-compatible APIs, large language models, agentic applications, or model playgrounds
- Experience owning developer portals, API consoles, SDKs, sample applications, credentials, usage visibility, or sandbox environments
- Experience designing or governing brand and user experience across a developer-facing product
- Familiarity with service reliability, incident workflows, observability, security reviews, and operational readiness for cloud products
- Experience supporting managed enterprise customers, high-visibility product launches, executive demonstrations, developer events, or customer proof-of-concepts
- Familiarity with delivery governance, acceptance criteria, change control, and performance reporting
