SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Qonto is Europe's leading finance workspace for SMEs, combining banking with financial tools. Founded in 2017, the company now serves over 750,000 customers across 8 European countries with 1,700 employees and has been profitable since 2023.
You will be the founding Product Manager for Client Communication, a new greenfield platform initiative within the Core Experience team. Your mission is to build the orchestration layer and unified communication infrastructure that enables Qonto's CRM, Operations, Compliance, and Product teams to manage customer communications consistently, compliantly, and at scale.
Key responsibilities include:
- Designing and owning a shared platform featuring event-driven orchestration, a unified communication log, and customer preference management
- Closing critical regulatory gaps while improving operational excellence and unlocking growth opportunities
- Transforming fragmented communication tools (Braze, Customer.io, SendGrid, Lemlist, Zendesk) into a cohesive, scalable system
- Leading cross-functional alignment with CRM, Operations, Compliance, Product, and Engineering teams
- Defining the initial product roadmap and vision from day one
- Managing competing stakeholder priorities where Regulatory, Marketing, Product, and Operations teams all have claims on customer communications
You will report to Jen Christoph and work alongside peer PMs who own other critical UX platforms like homepage, navigation, inbox, and user roles. The role involves navigating complex regulatory requirements, operational excellence, and growth initiatives.
Qonto values diversity (80+ nationalities, 45% women overall, 56% women in leadership) and has embedded AI throughout the organization, with every employee having unlimited access to AI tools.
Requirements:
- Senior Product Management experience with demonstrated ability to own platform-level problems spanning multiple tools and internal customers
- Hands-on experience with communication or CRM platforms such as Braze, Customer.io, or similar notification/email systems, ideally across multiple tools in a real ecosystem
- Track record operating in complex environments where Regulatory, Marketing, Product, and Operations teams have competing priorities
- Strong stakeholder management skills with ability to communicate clearly and confidently with senior stakeholders, build trust, align diverse perspectives, and influence decisions
