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Nivoda is a rapidly scaling B2B diamond and gemstone marketplace connecting jewelry retailers with suppliers worldwide, processing $300M+ in annual transactions. The company is transforming a $350B industry by democratizing access to inventory and pricing for independent jewelers and retail chains.
As Sales Manager, you'll lead Nivoda's SDR (Sales Development Representative) team across North America in a player-coach role. You'll own pipeline generation targets, build and refine outbound playbooks, and develop SDRs into future Account Executives and sales leaders.
Key responsibilities include: leading and coaching SDRs through daily call coaching, live listening, and structured 1:1s; owning pipeline generation KPIs (activity, conversations, meetings booked, qualified opportunities); recruiting and ramping new SDRs as the function scales; building call frameworks, talk tracks, and objection handling playbooks tailored to jewelry buyers; staying hands-on with prospecting calls to model excellence; managing Salesforce hygiene, reporting, and forecasting; partnering with AE leadership on qualification and hand-off quality; collaborating with marketing on messaging and campaigns; and running team standups and performance conversations.
You'll need proven experience leading SDR/BDR or high-velocity SMB sales teams at fast-growing SaaS or marketplace companies. You must have a track record of hitting targets as both an IC and manager, deep outbound expertise (ideally phone-first), strong SMB sales motion knowledge, and fluency with Salesforce and sales data. You should be an excellent communicator, motivator, and builder comfortable with ambiguity and rapid iteration. Experience hiring and ramping sales talent is essential.
Nice-to-haves include marketplace or B2B e-commerce experience, jewelry or luxury goods background, scaling SDR functions from the ground up, familiarity with sales engagement tools (Outreach, Apollo, Gong), and multilingual abilities.
