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Salary: USD 155,000 - 185,000 / annual
Altana is an AI-powered platform for trusted global trade, helping governments and businesses build a more resilient and secure economy. Following the acquisition of Cervo, the product now spans transaction screening, shared product catalogs, duty calculation, post-entry audit, and agentic entry writing.
You will serve as the technical lead on Altana's work with logistics service providers and customs brokers. The core of this role is translating complex broker workflows into Altana's platform capabilities—running demos that resonate with operations staff, IT leadership, and executives; designing solutions that map current-state workflows to credible future states; and building the technical narrative that carries deals from first call to signature.
Key responsibilities include:
- Achieving mastery of the full Altana product surface and delivering compelling demos across technical and executive audiences
- Designing solutions for complex customer environments, documenting gaps in terms customers recognize as their own business problems
- Speaking fluently to platform architecture: data models, APIs, EDI and file-based integration patterns, and how Altana integrates with existing logistics systems
- Serving as the bridge between commercial and product organizations, translating field reality into product input and product direction into field-ready positioning
- Supporting the sales process with new and existing customers, identifying use cases before they're articulated
- Contributing to product development in collaboration with product managers, data scientists, engineers, and customer-facing stakeholders
You'll partner closely with Sales, Product, Engineering, and Implementation teams. This is a high-leverage hire on a fast-moving vertical.
The role is based in New York or Washington, DC with hybrid work flexibility.
REQUIREMENTS:
- 5+ years in pre-sales engineering, solutions consulting, or solution architecture, selling technical software into trade, customs, logistics, or enterprise supply chain
- Excellent presentation skills with ability to communicate effectively to both technical and executive audiences
- Track record of current-state to future-state workflow design on genuinely complex, multi-stakeholder operational processes
- Working fluency in systems architecture and integration: APIs, EDI, file-based transfer, and data modeling, with enough depth to hold your own with a customer's IT team
- Ability to correlate a customer's specific business problems with Altana's solutions
- Customs brokerage or freight forwarding operations experience is a strong plus, including familiarity with ABI, CargoWise, NetCHB, or HTS classification workflows
- Passion for tackling complex challenges within global trade
NICE TO HAVES:
- Ability to prototype using modern AI tooling, notebooks, or low-code platforms to shorten feature feedback loops
- Experience capturing voice of customer in a structured way and translating it into product input
- Exposure to agentic or AI-assisted automation in a live operational setting
