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Thuma is seeking a Senior Retail Operations Manager, Training & Education to build and scale a comprehensive learning and operations support function across their retail network.
In this role, you will establish and continuously improve a centralized learning platform, training processes, and reusable resources that support consistent, scalable education across product, interior design, trade, and retail operations. You'll partner with store leaders to identify skill gaps, coach consistent guest engagement and clienteling practices, and measure the impact of training on team confidence and performance.
Key responsibilities include:
**Training & Development**: Develop the capabilities of Store Managers through targeted coaching and programs focused on leadership effectiveness, team management, performance, client experience, and commercial execution. Create onboarding, ongoing learning, and product launch training programs with facilitator guides, job aids, and knowledge checks. Use feedback and performance results to refine the training system as the business grows.
**Product Education**: Own retail product education and launch readiness. Translate product details, materials, care, pricing, and availability into clear guidance for store teams. Coordinate with Product, Merchandising, Marketing, and Retail Operations to align launch timelines, store communications, displays, and customer-facing information. Gather product questions and feedback from stores and trade partners to identify gaps and share actionable insights.
**Interior Design Resources**: Develop resources to help retail teams guide guests on space planning, styling, product combinations, materials, and design choices. Partner with design and visual merchandising teams to translate design intent into consistent in-store storytelling and guest experiences. Support store teams with practical design guidance for complex guest needs.
**Trade Education**: Create and maintain education and reference materials for trade professionals and retail teams, including product specifications, ordering guidance, and program information. Partner with trade and cross-functional teams to deliver trainings and improve resources that support a smooth trade experience.
**Retail Operations Support**: Support new store openings, product launches, visual merchandising, and operational changes by preparing communications and readiness materials. Partner with Retail Operations on SOPs, guest engagement standards, systems adoption, and other operational priorities.
You will travel up to two weeks per month to deliver and implement training across retail locations.
**Requirements**:
- Proven experience in retail operations, retail training, store leadership, or a related role, with experience building learning programs, systems, and processes for distributed teams
- Strong product knowledge and interest in interior design, with the ability to make design concepts approachable for both retail teams and customers
- Experience creating education or support resources for professional, trade, or business customers (preferred)
- Excellent written and verbal communication skills, including the ability to facilitate training and work with diverse stakeholders
- Excellent project management skills, with the ability to prioritize, manage multiple workstreams, and meet deadlines
- Comfort using retail systems and learning new tools; experience with Shopify POS, NetSuite, or related platforms is helpful
- Proactive, collaborative approach to improving guest experience and store operations
