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Modern Health is a mental health benefits platform for employers offering one-on-one, group, and self-serve digital resources for employee well-being. The company is a unicorn backed by Kleiner Perkins, Founders Fund, and Y Combinator, and is the fastest entirely female-founded company to reach unicorn status.
As Senior Renewals Manager, you will own the complete renewals strategy, negotiations, and execution for a portfolio of enterprise clients. You'll be accountable for renewal outcomes end-to-end—from building win-win strategies and leading contract negotiations to ensuring accurate forecasting and identifying expansion opportunities.
Key responsibilities include:
- Own the renewals and upsell motion in collaboration with Client Management to drive retention and expansion across the enterprise customer portfolio
- Engage proactively with key decision-makers and the Client Management team to surface and mitigate renewal risks early, crafting clear action plans
- Lead renewal negotiations and contract execution that align to both Modern Health's objectives and client goals, creating long-term value-based partnerships
- Maintain rigor and discipline around forecasting, ensuring renewal and expansion projections are accurate, timely, and clearly communicated
- Partner closely with Legal and Finance to drive consistent, scalable processes that protect and grow ARR
You will report to the Senior Director of Account Management and Renewals. Modern Health is a fully remote, hyper-growth company with a culture centered on high empathy, high accountability, and a drive to win. US-based team members outside Pacific time are expected to work at least six hours between 8 am and 5 pm Pacific time daily.
