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Instructure is seeking a Senior Renewal Representative focused on higher education to manage a portfolio of medium and large-scale customer accounts. You will own high-value, multi-product renewals while collaborating with Customer Success Managers and Sales Representatives to drive both retention and expansion.
Key responsibilities include managing a diverse renewal portfolio to ensure timely and accurate renewals; developing tailored renewal strategies to maximize retention and identify expansion opportunities; creating and managing complex renewal quotes aligned with customer needs and usage data; conducting renewal forecasting with high accuracy and providing regular management updates on progress, risks, and opportunities; leading renewal negotiations to address objections, pricing discussions, and contract adjustments; serving as a subject matter expert on quoting tools and CRM best practices to drive data integrity and operational efficiency; partnering with Product and Marketing teams to communicate product updates that may affect renewals; and tracking key renewal performance metrics to identify trends and inform process improvements.
Instructure is a learning platform company that creates intuitive products to simplify learning and personal development. The company operates with a flexible, remote-first culture and emphasizes inclusivity and meaningful connection.
QUALIFICATIONS & REQUIREMENTS:
- Minimum 3 years of experience in customer success, account management, or renewal management, preferably in SaaS or edtech
- Proven ability to manage and grow customer relationships, including high-value and multi-product accounts
- Strong negotiation skills and advanced ability to navigate complex client discussions
- Analytical mindset with capability to analyze usage data, identify trends, and apply insights to renewal strategies
- Demonstrated ability to identify inefficiencies and contribute to operational enhancements and process improvements
- Advanced proficiency with CRM systems (Salesforce, Gainsight, Clari, Gong)
- Excellent communication, organization, and interpersonal skills
- Self-motivated, detail-oriented, able to manage multiple priorities in fast-paced environment
- Bachelor's degree in Business, Education, or related field preferred
- Willingness to travel up to 20% to support higher education clients
