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Instructure is seeking a Senior Renewal Representative to manage a strategic portfolio of customer accounts with emphasis on retention and growth. This role sits at the intersection of customer success and sales, focusing on high-value and multi-product renewals.
You will own a diverse portfolio of medium and large-scale renewal accounts, developing tailored strategies to maximize retention while identifying expansion opportunities. Key responsibilities include collaborating with Customer Success Managers and Sales Representatives to align account strategies, creating and managing complex renewal quotes, conducting accurate renewal forecasting, and leading renewal negotiations to address objections and pricing discussions.
You'll serve as a subject matter expert on quoting tools and CRM best practices, driving data integrity and operational efficiency across the renewal function. You will also track and report on key renewal performance metrics, collaborate with Product and Marketing teams to communicate product updates that affect renewals, and contribute to process improvements by identifying inefficiencies and operational enhancements.
Instructure is an education technology platform focused on amplifying people's power to grow and succeed. The company offers flexible work culture, competitive compensation with an ownership program for all full-time employees, generous time off including an annual "Dim the Lights" recharge period in December, comprehensive wellness programs, learning and development resources, and a culture rooted in inclusivity and meaningful connection.
REQUIREMENTS:
- Minimum 3 years of experience in customer success, account management, or renewal management roles
- Proven ability to manage and grow customer relationships, with experience handling high-value accounts
- Strong negotiation skills with ability to navigate complex discussions for mutually beneficial outcomes
- Analytical thinking skills to analyze usage data, identify trends, and apply insights to renewal strategies
- Demonstrated ability in process improvement, identifying inefficiencies and contributing to operational enhancements
- Advanced proficiency with CRM systems such as Salesforce, Gainsight, and Clari
- Ability to travel a few times throughout the year
- Bachelor's degree preferred
