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LeanTaaS is a growth-stage healthtech company that combines lean principles, predictive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and 1,200+ hospitals across 49 states use their award-winning products. The company has raised over $300 million from top-tier investors including Bain Capital, Insight Partners, and Goldman Sachs, and has been named among the top 100 AI companies globally.
As a Senior Program Manager supporting Inpatient Flow, you will own healthcare technology implementations from pre-kickoff through go-live and transition to Customer Success. You will serve as the primary driver of project plans and day-to-day execution, bringing together customer and LeanTaaS teams to manage discovery, technical readiness, workflow alignment, testing, training, and launch activities.
Key responsibilities include:
• Own and lead a portfolio of complex Inpatient Flow implementations spanning multiple workflows and hospitals across health systems
• Build, maintain, and execute detailed implementation plans with clear milestones, deliverables, dependencies, resources, and timelines
• Run customer and internal implementation meetings, establish action items and owners, and drive accountability across teams
• Coordinate discovery, technical implementation, workflow design, training, testing, readiness, and go-live activities
• Proactively identify and manage risks, dependencies, resource constraints, and decisions that could impact delivery
• Develop mitigation plans before risks become delays or escalations
• Identify and escalate issues requiring additional leadership, product, technical, or clinical support
• Manage scope and timeline changes with clear communication of impacts
• Build strong relationships with customer project leaders, executives, clinical leaders, and technical teams
• Facilitate governance meetings that drive decisions and maintain stakeholder alignment
• Partner with Clinical Workflow Implementation Managers on workflow transformation and change management
• Coordinate across Product Implementation, Data Engineering, Product, and Customer Success teams
• Navigate competing priorities while maintaining focus on implementation goals and customer outcomes
• Ensure thorough handoff to Customer Success at implementation completion
• Apply established methodologies and best practices consistently
• Identify opportunities to improve processes, templates, tools, and documentation
• Share insights and best practices with the broader team
You will work with implementations ranging from individual hospitals to complex enterprise-wide deployments spanning multiple workflows, facilities, and stakeholder groups. Travel is required 30–40% of the time.
REQUIREMENTS:
• Bachelor's degree (or equivalent years of related experience) in Business, Healthcare Administration, or related field
• Project Management Professional (PMP) certification
• 5+ years of hands-on project or program management experience leading complex healthcare implementations
• Experience directly managing implementations through full lifecycle: kickoff, discovery, testing, training, go-live, and transition
• Experience leading health system-wide initiatives involving multiple hospitals, workstreams, stakeholder groups, or technology solutions
• Strong project management fundamentals: planning, dependency management, risk mitigation, issue management, scope management, stakeholder communication
• Demonstrated ability to manage multiple customer implementations and priorities simultaneously with attention to detail
• Proven ability to drive accountability and results across cross-functional teams without direct authority
• Experience working directly with executives, clinical leaders, operational teams, technical teams, and project stakeholders within hospitals or health systems
• Ability to translate complex implementation details into clear project plans, decisions, risks, and next steps
• Strong communication, facilitation, problem-solving, and organizational skills
• Proficiency with project management tools and methodologies
• Resourceful, results-oriented, comfortable in fast-paced, customer-facing environment
• Willingness to travel 30–40% of the time
BONUS QUALIFICATIONS:
• Experience implementing enterprise healthcare technology or SaaS solutions
• Experience with inpatient hospital operations, patient flow, capacity management, or related operational workflows
• Experience managing multi-product or multi-site implementations across large health systems
• Experience with JIRA and Smartsheet
• Lean, Six Sigma, Agile, or other process improvement training or certification
