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Included Health is seeking a Senior Program Manager to build and operate the recruiting system for high-volume hiring areas, initially Clinical, Behavioral Health, and Member Care. This role owns the end-to-end recruiting operating model across multiple high-volume pods, responsible for creating consistent hiring cadence, improving funnel performance, managing agency and vendor relationships, and scaling automation and AI-enabled workflows.
As program owner, you will translate hiring goals into detailed capacity plans, identify execution risks early, and drive corrective action across the recruiting organization. You'll diagnose bottlenecks in the hiring funnel, recommend process improvements, and hold cross-functional partners (recruiting, hiring managers, operations) accountable for measurable outcomes. This is not a coordinator or reporting role—it's a strategic operations position that requires systems thinking, data-driven decision-making, and the ability to influence without direct authority.
Key responsibilities include: designing and optimizing recruiting workflows; monitoring KPIs (time-to-hire, offer acceptance rate, cost-per-hire, quality metrics); managing third-party recruiting vendors and agencies; identifying opportunities to leverage AI and automation; and scaling best practices across recruiting pods. You'll work cross-functionally with recruiting leadership, hiring managers, finance, and people operations to ensure hiring velocity and quality align with company growth targets.
