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Zenoti is a cloud-based SaaS platform serving the beauty and wellness industry (salons, spas, medspas, fitness studios). The company powers 30,000+ locations across 50+ countries and has achieved unicorn status ($1B+ valuation) with backing from TPG.
As Senior Product Specialist for Onboarding & Implementation, you will be the technical bridge between Zenoti's product and high-priority customers during their adoption journey. Your core responsibilities include:
• Define customer requirements and guide them through Zenoti solution adoption to streamline operations and increase revenue
• Lead product demos, walkthroughs, and solution reviews tailored to customer needs
• Design and execute proof-of-concept (POC) and pilot programs for large, strategic customers
• Configure Zenoti's platform to meet specific customer business scenarios and workflows
• Identify implementation risks and develop mitigation strategies proactively
• Resolve customer issues and concerns promptly to ensure satisfaction and successful go-live
• Maintain comprehensive documentation and follow organizational processes for all implementations
• Monitor adherence to SLAs and key performance metrics
• Coordinate cross-functionally with internal teams (engineering, support, sales) to address customer needs
• Stay current on product capabilities, integrations, enterprise scenarios, and market dynamics
This is a customer-facing role requiring timezone overlap with clients (primarily US-based) to build strong relationships and deliver exceptional service. You will need deep subject-matter expertise in the Zenoti platform, technical understanding of all integration points, and the ability to translate complex enterprise requirements into implementation plans.
