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Salary: USD 95,000 - 110,000 / annual
Zenoti is a cloud-based software platform serving the beauty and wellness industry (salons, spas, medspas, fitness studios). The company powers 30,000+ locations globally and recently achieved unicorn status ($1B+ valuation) with backing from TPG.
As Senior Product Specialist for Implementation & Onboarding, you will be the technical bridge between Zenoti's product and enterprise customers during their adoption journey. You'll work directly with high-priority and large customers to define requirements, design solutions, and execute successful implementations.
Key responsibilities include:
- Conducting product demos, walkthroughs, and solution reviews tailored to customer needs
- Designing and configuring proof-of-concepts and pilots for strategic accounts
- Configuring the Zenoti platform to meet specific business scenarios (appointment booking, POS, CRM, employee management, inventory, marketing)
- Identifying technical risks and implementing mitigation strategies
- Resolving customer issues promptly to ensure satisfaction and SLA adherence
- Coordinating across internal teams (engineering, support, sales) to meet customer requirements
- Maintaining implementation documentation and following organizational processes
- Staying current on product capabilities, integrations, and enterprise use cases
You'll need 6–9 years of enterprise software implementation and support experience. Strong technical acumen is essential—you must understand the product deeply, master its configuration options, and communicate complex requirements clearly to both technical and business stakeholders. Experience with HTML/JavaScript, JIRA, and MS Office is valued. Wellness/spa industry background is a plus but not required. The role requires occasional travel to customer sites and timezone flexibility for customer-facing work.
