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Payward Services, the enterprise infrastructure platform behind Kraken, is seeking a Senior Product Manager to own the product vision and roadmap for its payments platform. This role sits at the center of Payward's in-house PSP (payment service provider)—a scalable, multi-tenant payments backend with hosted pages, SDKs, embedded components, and direct APIs that enable fintechs, banks, brokerages, and payment providers to integrate trading, payments, funding, and digital asset services through a single unified system.
You will shape the future of this platform across both the shared backend and the integration surfaces that internal clients build on. Key responsibilities include: mapping requirements across internal clients to evolve the platform's vision; partnering with engineering to translate vision into a sequenced, high-impact roadmap with clear milestones; prioritizing competing client needs and making trade-offs visible; shaping the end-to-end client experience from first conversation to go-live; collaborating with banking and partnerships teams to ensure new PSP and bank integrations are built once and reach every Payward business; bringing compliance, risk, and legal requirements into the roadmap early; and setting and tracking platform success metrics such as time to launch a rail, time for new client go-live, share of available rails, and payment success rates.
Payward's Payments & Blockchain team owns the first and last mile of every dollar moving in or out of its products, managing dozens of banking partners, PSPs, and local rails powering deposits and withdrawals for millions of users. You will work with a globally distributed team building one of the most modern and accessible financial infrastructure platforms in the industry.
REQUIREMENTS:
- 5+ years of product management experience, ideally in a platform, API, or infrastructure role where customers were other internal teams or developers
- Working knowledge of payments: pay-ins and payouts, PSPs and acquirers, bank rails (ACH, SEPA, Faster Payments, SWIFT, and local methods), and money flow between them
- Strong technical fluency; ability to read RFCs, challenge architecture decisions, and write API specs that engineers respect
- Experience shipping developer-facing products such as APIs, SDKs, or embeddable UI components
- Clear, structured writing; ability to turn complex system designs into docs that product, compliance, and business stakeholders can act on
- Skill at managing many stakeholders with different priorities and building alignment without direct authority
- Comfort working with data to set goals and measure platform adoption and performance
NICE TO HAVES:
- Experience at a PSP, payment orchestrator, or payments infrastructure company, or building one in-house
- Background with multi-tenant SaaS or B2B2C platforms
- Familiarity with crypto, stablecoins, or on/off-ramps
- Experience working across multiple regulated legal entities or licensing regimes
