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DocPlanner is the #1 patient-doctor marketplace operating across 13 countries, serving 90+ million patients monthly and 300k+ healthcare specialists. The company is backed by top-tier VCs including Point Nine Capital and Goldman Sachs Asset Management, and employs 2,500+ people globally while maintaining a startup mindset.
As Senior Product Manager for Marketplace Visibility, you will own the product strategy and business logic governing how doctors and clinics are ranked, matched, and surfaced across the marketplace. This is a core commercial and analytical role at the heart of how DocPlanner creates value for both patients and healthcare professionals.
Key responsibilities include:
**Doctor Success Strategy**: Own retention, churn, and zero-booking reduction metrics for the marketplace customer base. Partner with Customer Success and Patient Marketing to set doctors up for success from onboarding through renewal, designing differentiated success journeys for different customer segments, specialties, and maturity levels.
**Ranking & Visibility Logic**: Define the business logic that governs doctor/clinic ranking and surfacing across search and listings. Balance patient experience and relevance against doctor outcomes and commercial objectives, establishing guardrails to maintain that balance. Build evaluation frameworks, success metrics, and experiments to continuously improve ranking quality.
**Paid Visibility Products**: Own the roadmap for premium placement (First Class) and managed patient-acquisition media (Media360) products. Make ROI transparent and repeatable for customers.
**Data-First Approach**: Use SQL and analytics tools daily to answer questions, size opportunities, and validate decisions independently. Instrument products well, define key metrics, build dashboards, and drive an experimentation culture with A/B testing and honest iteration.
**AI-Native Execution**: Leverage AI tools (Claude, Cursor, AI prototyping) daily to accelerate discovery, prototyping, PRD creation, and execution. Move quickly from research to validation, launch, and iteration using AI-assisted workflows.
**Cross-Functional Collaboration**: Work closely with Customer Success, Patient Marketing, Engineering, Data, Design, and country teams. Use qualitative and quantitative research to inform decisions and optimize customer outcomes.
You'll need 5+ years of product management experience building digital consumer or marketplace products, with strong analytical and commercial acumen.
