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Salary: USD 175,000 - 270,000 / annual
StubHub is seeking a Senior Product Manager to lead the internal tools and automation platform that powers the company's global operations centers and thousands of customer success agents. This role owns the operating system for StubHub's most complex customer and seller problems, providing thousands of human and AI agents with the context, guidance, and tools to reach resolution quickly and consistently.
Key Responsibilities:
- Set the vision, strategy, and roadmap for StubHub's internal tools platform
- Reimagine resolution workflows across Global Customer Success
- Define success metrics from the ground up that align with customer success and core business outcomes
- Build feedback loops that turn customer issues and frontline signals into actionable insights for the broader business
- Create reusable platform capabilities rather than one-off tools, enabling multiple teams to solve shared workflow and decisioning needs
- Partner with Engineering, Design, Data Science, Analytics, Operations, and business leaders from discovery through rollout
The role is hybrid (3 days in office / 2 days remote) based in New York, NY.
Requirements:
- 5+ years of product management experience building complex workflow, operations, or platform products
- Track record of owning product strategy and execution across multiple user groups and technical systems
- Deep analytical fluency and exceptional ability to simplify complex systems for senior leaders
- Demonstrated success leading through influence across Product, Engineering, Operations, Finance, Legal, and Analytics
- People leadership experience or a clear commitment to coaching and developing talent
- Experience applying AI, machine learning, automation, or decision-support technology to high-stakes operational workflows
- Preferred: Experience in building products to resolve complex customer issues
