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Salary: USD 140,000 - 160,000 / annual
Upgrade is a fintech company that has helped over 7.5 million customers access over $42 billion in consumer credit since 2017. The company is valued at $7.3B and backed by prominent technology investors. Upgrade focuses on building affordable and responsible financial products that help customers move in the right direction with their money.
You will join the Growth team as a Senior Product Designer, reporting to the VP of Design. This role owns product design for Upgrade's newest products including Boost Money™, BoostCash™, mobile banking products, and new AI initiatives. You'll play a central role in how customers discover Upgrade, sign up, and return—from their first BoostCash advance through direct deposit switching and cash-back rewards.
Key responsibilities include:
- Own end-to-end product design for Boost Money, BoostCash, mobile banking, and AI initiatives
- Partner with Product, Marketing, Engineering, and Legal teams to translate vision into actionable flows, prototypes, and polished experiences
- Ship, test, and iterate on designs that grow activation, conversion, and retention
- Make eligibility, fees, and repayment clear to minimize support calls
- Manage multiple projects simultaneously across product lines while keeping stakeholders aligned
- Contribute to and maintain the Upgrade Design System for consistency and quality
- Mentor junior designers on Figma best practices, AI and automation, and strengthen team culture
The Growth team measures success by activation, conversion, and retention metrics. This is high-impact work where thoughtful design directly helps customers improve their financial well-being. You'll work in a fast-paced, collaborative environment with a bias for action and continuous improvement.
The role is based in San Francisco with hybrid flexibility: you'll come into the office on Tuesdays and Thursdays plus company events. The company has stated this role will not convert to remote in the future.
REQUIREMENTS:
- 6+ years of product design experience with a consumer mobile focus
- Track record of owning product design end-to-end (strategy to production) in collaboration with Product, Marketing, and Engineering
- Ability to excel in agile environments with many stakeholders; bias for action, collaboration, and doing the right thing
- Self-directed, detail-oriented, and organized; comfortable managing multiple projects
- Expert Figma skills with a track record of mentoring junior designers
- Experience in fintech or another regulated consumer space; comfortable designing where legal, compliance, and privacy reviews shape the customer experience
- Strong portfolio of shipped case studies demonstrating impact as an individual contributor
- Polished communication skills; ability to explain rationale clearly, influence stakeholders, and bring principled perspective to design discussions
- AI integration in your design process: portfolio must include at least one project where AI and automation changed how you designed, organized, or collaborated
- Willingness to work in-person in San Francisco office at least two days per week
- Bonus: Experience with cash advance, subscription, banking, lending products, or AI-assisted design
