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Senior Product Designer, dCX Design

ServiceNow - Bangalore, Karnataka, India - Hybrid - posted 2026-10-23

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ServiceNow is seeking a Senior Product Designer to join the dCX Design team, part of the broader Product Design organization. This role sits at the intersection of design, product management, and engineering, with design having an intentional seat at the table from the earliest stages of product development. In this position, you will develop innovative design solutions and world-class product experiences that transform how people work globally. You will drive user experiences from concept to delivery, grounded in deep comprehension of user needs and design principles. Working within a cross-functional team, you will champion your design approach, reconcile feedback from multiple stakeholders, and contribute in a collaborative, supportive environment. You will also have the opportunity to grow your leadership skills through coaching and mentoring other team members. ServiceNow is the AI control tower for business reinvention, with an AI platform that brings together any AI, any data, and any workflow. The company works with 85% of the Fortune 500, helping organizations work smarter, faster, and better. You will be part of a team that uses design as a superpower to empathize with, understand, and apply users' and customers' needs. The design team draws from varied skill sets including design systems, visual design, interaction design, content design, and product design. The role is based in Bangalore, India, with flexible work personas depending on the nature of your work and assigned location. QUALIFICATIONS: - 5+ years of relevant design experience - An inspiring portfolio demonstrating end-to-end, user-centered design solutions based on human-centered design and research data - Strong experience with design tools to create comprehensive high-fidelity design solutions and specifications that enforce consistency, usability, and accessibility as part of a larger system or product - Experience in user experience design or industry experience (corporate, software, web, or agency) - Experience participating in the complete product development lifecycle of web and/or software applications - Ability to build trusting relationships through clear and open communication - A growth mindset, continually strengthening core skills through complex assignments and varied experience - Preferred: Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)

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