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Zuper is a field service management platform built for the trades—serving dispatchers, project managers, and contractors who need software that works intuitively without extensive training. As a Senior Product Designer, you'll own end-to-end design for complex product surfaces, from workflow mapping through polished, production-ready UI.
You will map systems before designing them, understanding how data, roles, and states interact across the product. You'll design AI-powered features that feel useful and contextual rather than experimental, working directly with product and engineering to shape what gets built. You'll contribute to and extend the Prelude design system, making it more expressive and scalable. A significant part of your role involves talking directly to customers—conducting interviews, usability sessions, and site visits—giving you more direct customer access than most design roles offer. You'll set the quality bar on your work and help the team reach it.
Zuper serves major organizations including IKEA, Vodafone, and Sail Internet, and is backed by Sequoia Capital, HubSpot Ventures, FUSE Ventures, and Prime Venture Partners. The company has raised over $21M in funding and is headquartered in Seattle with a growing team in Chennai.
REQUIREMENTS:
- 4–8 years of experience in Product Design, UX Design, or UI Design
- Experience designing B2B SaaS, enterprise, or workflow-based products
- At least one experience working on a B2B or enterprise product at meaningful scale
- Strong portfolio demonstrating complex product design and problem-solving
- Systems thinking: ability to map complex workflows and understand how data, roles, permissions, and states interact
- Simplification skills: turn multi-step workflows into intuitive user experiences with strong information architecture and interaction design
- AI fluency: hands-on experience using AI tools (Cursor, Claude, Figma AI, ChatGPT, or similar); uses AI regularly to accelerate ideation, prototyping, research, and exploration
- Experience designing AI-powered or AI-assisted product experiences; understands AI-specific UX patterns (confidence levels, recommendations, fallback states, transparency, user control)
- Strong craft: attention to detail across visual design, typography, spacing, interaction, and motion; creates polished, consistent, production-ready designs
- Communication: clearly articulate design decisions to Product and Engineering; strong written and verbal skills
- Customer obsession: comfortable conducting customer interviews and usability sessions; uses customer feedback as key input to design decisions
- Ownership: takes end-to-end ownership from discovery through implementation; willing to contribute to UX writing, product specs, documentation, and cross-functional initiatives
NICE TO HAVE:
- Field service or operations software experience
- Mobile-first design expertise
- Voice UX design
- Design system ownership
- Trades industry knowledge
- Prototyping in code
