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Celonis is seeking a Senior Process Optimisation Consultant (Senior Value Engineer) to join the Scale team in Munich. This is a trusted advisor role focused on driving value, adoption, and customer success across a portfolio of accounts using the Celonis Process Intelligence Platform.
You will collaborate closely with customers, partners, and internal teams to strengthen customer engagement and ensure long-term success. Key responsibilities include:
• Serve as a trusted advisor driving value, adoption, and sponsorship across a customer portfolio
• Establish robust Centres of Excellence (CoEs) and coach customers toward self-service value realization
• Orchestrate and coach partners to deliver operational account work and drive customer health
• Execute 1:N program management and scalable motions including value bootcamps, sprint motions, POV development, and innovation deployments
• Build stakeholder trust across a broad portfolio, maximizing impact through efficient scaled interactions
• Maintain cross-industry fluency and leverage AI-curated industry briefs for rapid context-switching
• Drive AI-orchestrated account plans leveraging platform best practices and partner applications
• Utilize auto-generated programmatic content including industry briefs and customer-specific presentations
• Monitor portfolio health using AI-driven tools to proactively surface renewal risks and health signals
• Operate AI agents to continuously track value realization, adoption signals, and expansion opportunities
• Deploy automated value reports and strategic nudges empowering customers to drive business outcomes
• Act as an AI-fluent operator utilizing copilots and intelligent agents to produce technical outputs
• Partner with internal technical teams (CoE and Applied Value Engineers) on complex builds
Celonis is the global leader in Process Mining and the Process Intelligence Graph, empowering organizations to analyze, design, and operate AI-driven processes. The company is headquartered in Munich and New York with 20+ offices worldwide.
QUALIFICATIONS:
• 3–5 years of strong programmatic execution and ability to execute complex products efficiently
• End-to-end post-sales customer journey and value realization experience across a customer portfolio
• Broad industry and domain expertise with understanding of industry-specific business processes and proven ability to identify improvement opportunities
• Agility to context-switch and cross-pollinate best practices across industries
• High AI fluency, leveraging copilots and intelligent agents to accelerate workflows, craft business cases, and monitor portfolio health
• Strong stakeholder management skills; ability to quickly build trust and inspire action across technical users and C-level executives
• Proven 1:N engagement experience with high-energy webinars, cohort enablement, and community engagement
• Degree in Engineering, Computer Science, Mathematics, Business Analytics, or comparable technical degree; or Business/Economics degree with technical minor
• Native-level German proficiency required; must be able to lead customer workshops, conduct executive presentations, and manage stakeholder interactions in German
