SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 114,224 - 158,640 / annual
Twilio is seeking a Senior Presales Engineer to join the Regulated Verticals Communications team. This is a remote-based role supporting the pre-sales function for Twilio's communications platform, which serves hundreds of thousands of businesses and millions of developers worldwide.
In this role, you will partner with Account Executives to execute pre-sales activities including opportunity qualification, product demonstrations, Proof-of-Concept engagements, RFP responses, design documentation, technical presentations, and enablement sessions. You will serve as a trusted technical advisor to customers, leading discovery conversations to understand their communications challenges and designing innovative solutions using Twilio's APIs.
Key responsibilities include:
- Leading technical and product sales by recommending best-practice solutions and guiding customers on API usage
- Building and presenting complex, interactive product demonstrations that showcase Twilio's Communications capabilities to both technical and non-technical stakeholders
- Establishing yourself as a trusted advisor through deep understanding of customer technical pain points
- Taking initiative to identify and solve problems for customers and within the organization
- Contributing to the broader Solutions Engineering community through knowledge sharing, demonstration materials, and reusable presentations
- Traveling approximately 10% to connect in-person with customers and team members
Twilio is a remote-first company with a strong culture of connection and global inclusion. While fully remote, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings.
REQUIREMENTS:
Required:
- 5+ years of pre-sales experience selling complex, technical products, OR 6+ years of professional experience supporting technical products with customer-facing experience (delivery or consulting)
- Excellent communicator and presenter able to gain audience confidence
- Ability to engage as a storyteller and communicate complex topics to multiple audience levels
- Ability to build deep understanding of customer communications needs and guide them to technical solutions
- Previous software development experience or working knowledge in relevant technical areas
- Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
Desired:
- Familiarity with cloud platforms (AWS, Google Cloud, Microsoft Azure) and cloud application architecture
- Previous experience in Telecom, SIP, Contact Center, or Security
- Experience with sales methodologies
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
