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Rippling is seeking a Senior Payroll Specialist to join its Global Payroll Operations team, leading payroll delivery for Employer of Record (EOR) customers across Australia and New Zealand. Rippling provides an integrated HR, IT, and Finance platform that unifies payroll, expenses, benefits, and IT management in a single system.
In this role, you will own the most complex aspects of end-to-end payroll processing for ANZ, including escalations, corrections, off-cycle support, statutory payroll requirements, customer-facing issues, and post-payroll resolution. You will serve as a senior subject-matter expert on Australian and New Zealand payroll and tax treatment, guiding others through complex scenarios involving earnings types, allowances, statutory and leave-related payments, PAYG and PAYE withholdings, payday filing, ATO and NZ IRD issues, student loans, terminations, superannuation, KiwiSaver, and statutory leave obligations.
Key responsibilities include:
- Owning complex EOR payroll processing for Australia and New Zealand, including inputs, approvals, corrections, off-cycle payments, statutory outputs, and issue resolution
- Acting as a senior payroll and payroll tax expert for escalations involving overpayments, final pay, redundancy, PAYG withholding, payday filing, tax-code issues, pension contributions, and ATO/IRD disputes
- Creating, reviewing, and validating pay types, payroll inputs, and configurations to ensure correct payroll and tax treatment across both jurisdictions
- Advising customers and internal teams on Australian and New Zealand payroll requirements, including PAYG withholding, superannuation, KiwiSaver, ESCT, ACC, taxable benefits, reimbursements, child support deductions, leave-related pay, and termination tax treatment
- Reviewing, reconciling, and validating payroll outputs including payslips, wage codes, deductions, superannuation and KiwiSaver contributions, and correction calculations
- Strengthening payroll controls, audit checks, quality-review processes, SOPs, escalation playbooks, and internal knowledge resources; mentoring payroll specialists and supporting scalable operations
This is a highly cross-functional role requiring deep expertise in building and scaling the ANZ EOR payroll workstream, resolving high-complexity issues, strengthening controls, coaching team members, and partnering with Product and Engineering on durable improvements to the EOR payroll experience.
Requirements:
- 5+ years of experience in Australian and New Zealand end-to-end payroll processing and complex escalations, including audits, notices, disputes, ATO/IRD queries, and employee-facing payroll issue resolution
- Expert-level understanding of Australian and New Zealand payroll and tax compliance, including PAYG withholding, STP, superannuation, payroll tax, KiwiSaver, ESCT, ACC, statutory payments, termination calculations, year-end requirements, and country-specific leave obligations
- Strong judgment across different payroll scenarios, with ability to determine how compliance requirements apply to different pay types, earnings, deductions, benefits, reimbursements, allowances, and other payroll components
- Experience with EOR or multi-country payroll operations, including understanding of how payroll connects to contract terms, employment agreements, leave obligations, worker classification, and the client-employer-EOR relationship
- Excellent communication, analytical, prioritization, documentation, mentoring, and quality-review skills, with ability to manage complex case queues and explain payroll clearly
- Continuous-improvement mindset with strong attention to detail and track record of identifying process gaps and improving payroll accuracy, controls, and operational processes
- Hands-on experience with payroll systems and operational tools, including case-management, documentation, and workflow platforms; familiarity with Salesforce, JIRA, and Confluence is a plus
