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Salary: USD 145,000 - 165,000 / annual
Via Transportation is transforming public transit systems globally through technology. The company partners with hundreds of transit agencies worldwide, providing the platform and services that modernize transportation networks.
As a Senior Partner Success Manager covering the Eastern US, you will be the primary relationship owner and strategic advisor for Via's transit agency partners in this region. You'll drive revenue growth and service expansion by building deep, trust-based partnerships and serving as partners' trusted advisor on operational, go-to-market, and product strategy.
Key responsibilities include:
- Developing strategic visions for partners by assessing their strengths, weaknesses, and goals
- Building long-term relationships by identifying pain points, providing solutions, and uncovering opportunities for service growth and revenue generation
- Analyzing service performance data (daily, weekly, long-term) to deliver actionable recommendations that improve quality, efficiency, and growth
- Negotiating and closing contract renewals and service expansions to drive year-on-year revenue growth
- Serving as an internal advocate for partners, championing new products and capabilities that enable service expansion
- Traveling frequently to connect with partners face-to-face
You'll work in a dynamic, fast-paced environment where you're expected to take ownership, drive results, and mentor team members. The role is based in Miami or Atlanta (with remote flexibility), but candidates from other East Coast locations are welcome.
Requirements:
- Minimum 6+ years of relevant work experience, including client-facing roles
- Strong relationship-building skills with composure under pressure and ability to celebrate partner successes
- Quantitatively-inclined and data-savvy; comfortable drawing insights from complex datasets and synthesizing data into actionable recommendations
- Self-starter with growth mentality; thrives in fast-paced environments and handles setbacks well
- Excellent team player who is both a meaningful individual contributor and mentor to others
- Comfortable with frequent travel to meet partners in person
