SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Parloa is an enterprise-grade conversational AI platform that has powered over one billion customer interactions for global brands including Booking.com, HealthEquity, Allianz, SAP, and TUI. The company is backed by leading investors including General Catalyst, EQT Ventures, and Altimeter Capital.
As Senior Partner Delivery Manager, you will own and scale strategic relationships with Parloa's global systems integrators, consulting firms, and implementation partners. Your mission is to ensure these partners can deliver transformative AI and customer experience solutions for enterprise customers, while helping define Partner Success at one of the fastest-growing AI companies.
Key responsibilities include:
**Partner Relationship Management:** Own a portfolio of strategic Parloa partners, building trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders.
**Practice Advisory:** Act as strategic advisor to partners on building and scaling their Parloa services practice, covering delivery methodologies, organizational structure, certifications, and go-to-market motions.
**Delivery Oversight:** Guide partners through complex enterprise AI and CX transformation programs, monitor partner-led implementations, and proactively manage risks and escalations to drive successful outcomes.
**Cross-Functional Alignment:** Partner with Account Executives and Partner Managers on strategic deals, and ensure close alignment between partners and internal teams across Customer Success, Professional Services, Product, and Solution Engineering.
**Program Operations:** Drive operational rigor through governance structures, success metrics, delivery reviews, and executive business reviews, while helping scale Partner Success programs, playbooks, and frameworks.
Parloans are shaping the foundation of a new era in customer experience where support is no longer transactional but meaningful. The company operates with high intensity: fast execution, direct feedback, and strong expectation to contribute meaningfully from day one. Ownership means being accountable for outcomes, not just tasks.
**Requirements:**
- 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, or professional services
- Proven track record working with global systems integrators, consulting firms, or implementation partners to drive measurable customer outcomes
- Strong understanding of enterprise delivery models, implementation methodologies (SAFe Agile, waterfall), and project governance
- Strong executive presence, able to lead executive reviews and communicate confidently with partner leadership, customer executives, and technical teams
- Excellent written and spoken English required
